Arsenault is a remote-first company with a globally distributed team. We are hiring a Customer Support Specialist based to Australia or New Zealand to help Arsenault Cloud users succeed across self-service and enterprise accounts.
You will respond to tickets via email or live chat, adhere to SLAs, document issues, and help others by updating knowledge bases. The role emphasizes empathy, transparent communication, and collaboration with cross-functional teams in a rapid-paced SaaS setting.
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📌 Saas Support Specialist — Remote First Adelaide
🏢 Novita HRIS
📍 Adelaide
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