Job Description
Remote Planning Specialist
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Job Description
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Your Gateway to a Rewarding Career in Travel!
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Are you passionate about your clients and delivering outstanding customer service? Scenic Voyages Travel is on the lookout for a Remote Planning Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting relationships, and continuously learn.
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What We Offer
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Multiple Training Opportunities: We believe in nurturing our team's potential with extensive training support.
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Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
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Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work.
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Attractive Benefits:
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Employee discounts to fuel your passion.
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Flexible schedule for a better work-life balance.
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Professional development assistance to advance your career.
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Your Role
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Deliver professional customer service in-person, via phone, or email.
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Assist clients in planning seamless experiences.
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Prepare and manage client itineraries and needs.
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Maintain meticulous records in line with government regulations and company policies.
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Organize and manage files effectively.
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Who We Are Looking For
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A responsible, self-driven individual with a strong work ethic and professional demeanor.
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Someone who thrives both independently and as a team player.
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A detail-oriented, organized professional with exceptional communication skills.
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Coachability and a keenness to learn and grow within the industry.
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Key Responsibilities
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Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
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Support travelers with booking updates, modifications, cancellations, and special requests.
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Provide accurate, up-to-date insights and assistance.
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Follow up to confirm trip details and gather feedback post-travel.
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Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
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Advantages
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Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
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Exclusive travel perks and access to industry-only discounts.
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Professional development through ongoing training, mentorship, and team support.
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Community culture where passion for travel, connection, and meaningful memories drives everything we do.
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What We're Looking For
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Strong written and verbal communication skills.
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Experience in customer service—ideally in travel, tourism, or hospitality.
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High attention to detail with strong organizational habits.
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Tech-savvy and quick to adapt to new systems and booking tools.
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A genuine love for travel and helping others design unforgettable journeys.
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