We are looking for a passionate and customer-focusedService Advisorto join our thriving service team!
About the role
Bay City Auto Group is looking for a high-performing Service Advisor to join our team. We are building a high-performance Service department around Two simple objectives: Look after customers and Advance in your career.
Key responsibilities
Greet customers warmly and manage the end-to-end service experience
Schedule and confirm service appointments, ensuring efficient daily workflow
Liaise with workshop technicians and monitor job progress
Communicate clearly with customers about services, costs, and additional repair recommendations
Prepare accurate quotes, repair orders, and final invoices
Ensure all documentation is complete and compliant with dealership and manufacturer standards
Maintain a clean and skilled service area
Deliver consistent follow-up and maintain solid customer relationships
Support team KPIs and maintain high MSI scores
About you
Proven background in customer service (automotive experience highly regarded)
Strong customer service skills and a passion for exceeding expectations
High attention to detail and solid administrative accuracy
Outstanding communication and time-management skills
Ability to remain calm under pressure and juggle multiple priorities
Team player with a proactive, positive attitude
Current driver’s license and police check
Prior Experience as a Service Advisor (advantageous but not essential)
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📌 Service Advisor Bay City Auto Group City Of Frankston
🏢 Bay City Auto Group
📍 City of Frankston
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