Our client is a well-established, Melbourne-based member organisation that exists to support and represent its members.
A small, close-knit in-house IT team keeps the organisation running, supporting office staff and a large team who work out in the field.The roleThis is a hands-on, permanent role for someone who enjoys variety.
You'll be the go-to person for day-to-day IT support.
You'll also help staff get more from the tools they use, turn data into useful reports, and build the documentation the organisation relies on.
The organisation runs on Microsoft 365 and SharePoint, alongside an in-house member management system, with a platform decision on the horizon.
That means real scope to shape how systems are supported, documented and adopted.
The role is hybrid, with three days a week in the office.What you'll doProvide help desk support across software,



Microsoft 365 and hardwareSupport staff using the in-house member management systemBuild reports and analyse data to support decision makingWrite user guides and keep system documentation currentTrain staff to build confidence and digital skillsWhat you'll bringStrong reporting and data analysis skillsExperience writing clear documentation and training non-technical usersAn internal-facing mindset: you treat staff as colleaguesExcellent written and verbal communication skillsNice to have: SharePoint administration, testing experience with system updates, Power BI or SQL, and a background in a member-based or not-for-profit organisation.What's on offerA permanent, full time role with a competitive salary plus superHybrid working, three days a week in the officeA broad role with room to shape how IT supports the organisationA small, supportive team and purpose-driven work
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📌 It Support Officer (Melbourne)
🏢 Ambition Recruitment
📍 Melbourne