Job Description
Nautilus Aviation, based in Port Douglas, Far North Queensland, is a leading aviation operator with a reputation for excellence and an outstanding safety record. We deliver unforgettable tourism experiences and commercial helicopter services across a diverse range of industries.
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With a fleet of over 40 up-to-date piston and turbine helicopters across five operating bases, our aircraft include R44, Bell 505, Bell *******L, Bell 407, Bell 412, Bell 212, and Airbus H130 and H125.
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At Nautilus, we pride ourselves on qualified service, strong customer focus, and an unwavering commitment to safety — but just as importantly, we genuinely enjoy what we do.
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We're looking for the right person to join our Port Douglas team in a full-time, long-term role. This position suits someone looking to settle into a consistent role and become a valued part of a close-knit team.
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About the Role
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Our Heli Crew are the face of our operation — passionate, hands-on, and ready to jump in wherever needed. This is a true all-rounder role combining reservations, customer service, and ground crew duties.
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You'll be helping create incredible experiences for our guests while keeping operations running smoothly and safely.
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What You'll Be Doing
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Delivering a warm, professional and memorable experience to every guest
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Handling reservations, sales enquiries, and bookings (phone, email, and walk-ins)
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Preparing itineraries for individual and group bookings
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Processing payments and managing booking systems
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Coordinating daily operations to maximise efficiency (including transfers and flight schedules)
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Leading check-ins and conducting safety briefings
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Assisting with ground operations, including loading and unloading passengers
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Supporting offsite events and promotional activities
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Maintaining up-to-date product knowledge
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Adhering to all safety procedures and CASA regulations
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About You
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You're a people person who enjoys delivering great customer experiences
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You're organised, proactive, and can think on your feet
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You thrive in a fast-paced environment and don't mind getting your hands dirty
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You're a team player who takes pride in doing things properlyktop>
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📌 Reservations/Ground Crew (Queensland)
🏢 Nautilus Aviation
📍 Queensland