Job Description
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Recruitflex is partnering with a well-established IT Managed Services Provider (MSP) at a critical point in its evolution. With a medium sized team, the business is primed for its next phase of growth. They need a technically strong, commercially-minded leader to drive motivation, performance and client satisfaction across their technical services divisions.
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Within this newly created position, you will be responsible for overseeing technical services operations, ensuring client satisfaction and fostering collaboration across the wider services portfolio.
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This role works closely with the CEO, Business Group Manager and Head of Managed Services, with real influence over how the business operates and grows.
Your Impact n
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Bring clarity, structure, and rhythm to daily tech services operations
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Support and coach your direct reports to mature into high-performing managers
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Drive efficiency, productivity, and consistency across all operational areas
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Align cross-functional teams to deliver outstanding client experiences and optimise services
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Ensure compliance with SLA requirements and KPIs
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Manage service desk escalations and key risks,
including direct engagement with clients
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What You'll Need to Succeed n
To be successful in this role, you will have a strong technical background (IT qualifications preferred), coupled with proven leadership capability and experience within an IT managed services setting, or similar.
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You're a hands-on leader who thrives at fostering a motivated, performance driven team culture, retaining clients and driving continuous improvement.
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You love being hands on and client facing when needed, but you're also a commercially astute leader who can contribute at a strategic level.
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Finally, you're comfortable operating in a business that is evolving - bringing structure without stifling momentum.
The Rewards n
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A genuine opportunity to shape how the business operates
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Work closely with an engaged and accessible CEO and senior leadership team
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Influence culture, capability, and performance across the organisation
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Join a company with robust foundations and clear growth ambitions
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Melbourne CBD location with parking on site
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