Join our team as aServices Supervisor, leading our Concierge and Valet teams to deliver exceptional service experiences for customers visiting Westfield Knox.
In this role, you will oversee daily service operations while supporting a large frontline team to achieve premium customer outcomes.
Working closely with the Retail Manager and centre leadership team, you will help drive operational excellence, team performance and service standards.
This is an exciting opportunity for a people-focused leader looking to grow their career in a dynamic, customer-first environment.
Day-to-day you will be responsible for:
Leading, coaching and developing the Concierge and Valet teams to deliver exceptional customer experiences
Coordinating team rostering and workforce planning to ensure seamless daily operations
Supporting the Retail Manager to drive team performance, operational standards and service outcomes
Building strong relationships with customers, retailers and centre teams to enhance the overall centre experience
Identifying and implementing opportunities to improve service delivery, team engagement and operational effectiveness
This role is permanent, full-time, and based on-site at Westfield Knox.
As part of the centre management team, you will undertake Duty Manager responsibilities following comprehensive emergency management training.
This includes participating in a rostered weekend duty manager shift, with a day in lieu provided.
What sets you apart
You are a motivated and customer-focused leader with experience managing frontline teams in retail,



hospitality or guest services environments.
You bring robust people leadership skills, the ability to coordinate and motivate a casual workforce, and a passion for delivering premium customer experiences.
Organised, adaptable and solutions-focused, you thrive in fast-paced environments and are confident balancing operational priorities with team development.
A full, open Australian driver's licence and confidence driving a variety of vehicles are essential.
You will be:
Customer focused - committed to creating memorable and premium customer experiences
A strong communicator - able to build trusted relationships and influence across diverse stakeholder groups
Results driven - capable of supporting operational performance, service standards and business outcomes
Adaptable and proactive - comfortable responding to changing priorities and identifying continuous improvement opportunities
A collaborative leader - passionate about coaching, developing and motivating high-performing frontline teams
About us
Scentre Group owns 42 Westfield destinations across Australia and Current Zealand.
We create extraordinary places and experiences that connect and enrich communities.




We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives.
To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that 'Everyone Belongs'.
We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
If you require support or adjustments during the application process, please contact us confidentially at ******.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including
five days paid Life Leave
four weeks annual leave (pro-rated for part-time)
18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period
free parking at your local Westfield destination
Discover more aboutworking with us.
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📌 Services Supervisor - Westfield Knox (Melbourne)
🏢 Scentre Group (Owner and Operator of Westfield in Aus and NZ)
📍 Melbourne