Job Description
At Dental Boutique, we don't just change smiles - we change lives. With over 50,000 smile transformations across Australia and Recent Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.
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We are now seeking an experienced Front Office Coordinator/ Patient Coordinator to join our Wollongong team. This pivotal role combines patient care with exceptional sales, bubbly personality and communication skills.
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About You The Role
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You'll begin as a Front Office Coordinator - the warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you'll help create a memorable and seamless experience for every client. But this role goes beyond the front desk.
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If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you'll transition into a Patient Sales Consultant - guiding clients through their smile journey with care and clarity.
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What You'll Be Doing
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Welcome patients with professionalism and warmth "Check in" and "check out" clients while managing appointment schedules
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Handle phone enquiries and complete admin tasks with accuracy and efficiency
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Create a calm, confident environment that puts patients at ease
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Coordinate with the wider team to ensure smooth daily operations
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What You'll Be Growing Into
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Lead tailored consultations to support patients through their decision-making journey
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Build trust and rapport with clients while presenting treatment options
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Manage treatment plans, appointment scheduling, and follow-up communication
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Collaborate with clinicians to ensure personalised, high-quality care
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Use your natural ability to influence and connect to drive conversions
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About You
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You might come from hospitality, healthcare, dental, high-end retail, or sales - but you bring a premium customer service mindset to everything you do
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You're confident, warm, and thrive in high-touch, people-focused roles
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You're organised, detail-oriented, and love creating structure and calm in busy environments
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You're ambitious, emotionally intelligent, and eager to grow into a role with more responsibility and impact
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You're motivated by helping people and delivering meaningful results
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What We Offer
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A clear career pathway from Front Office to Patient Sales Consultant
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Tailored development, premium training, and mentoring from a high-performing team
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A beautiful clinic environment and a values-driven culture
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The chance to help people transform their lives and feel proud doing it
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About Us
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At Dental Boutique, we are more than just a dental practice, we are a team dedicated to transforming lives through exceptional dentistry.
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Everything we do is guided by our core values:
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Above and Beyond
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Take initiative and ownership
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Pay attention to details
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Strive for exceptional outcomes in everything you do
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Excel with Passion and Care
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Embrace constructive feedback and continuous growth
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Show kindness and empathy to patients and teammates
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Bring passion and positivity into your work by loving what you do
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Positivity and Happiness
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Treat patients and colleagues with care and respect
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Contribute positively as a supportive team player
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Embracing these values creates a foundation where our people and clients are motivated, valued, and empowered to grow with confidence and well-being.

📌 Front Office Reception/Patient Coordinator (Wollongong)
🏢 Dental Boutique Wollongong
📍 Wollongong