Job Description
Join our team in a dynamic role of buying, loaning and selling gold and jewellery.
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The Vintage Jewellery Co. (VJC) is an online retailer specialising in vintage and pre-loved jewellery, now opening its first brick-and-mortar store in Moonee Ponds. Our current store will specialise in a bringing an elevated jewellery buying and sales experience.
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Key responsibilities
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Providing warm, knowledgeable and personalised customer service in store
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Negotiating purchases confidently and professionally
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Understanding of gold and jewellery buying, selling and loaning
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Building trust and rapport with clients, particularly when handling sentimental or inherited pieces
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Responding to online enquiries and assisting with digital sales
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Supporting online collection launches, new arrivals and in-store events
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Assisting with opening and closing procedures and general day-to-day store operations
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About you
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Strong customer service and communication skills
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Comfortable using and appearing on social media
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Comfortable discussing higher-value purchases with customers
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Ability to build genuine relationships with new and returning clients
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Reliable, organised and comfortable working both independently and as part of a small team
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Comfortable using technology and learning new systems
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Familiarity with Shopify or similar retail/POS systems is advantageous but not essential
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Professional presentation
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Confident, warm and well-spoken, with excellent people skills and the ability to make customers feel informed and at ease
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An interest in vintage jewellery and a knowledge of the gold buying industry is highly regarded, with previous experience in high ticket or luxury sales being advantageous
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About us
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The Vintage Jewellery Co. (VJC) is an online retailer specialising in vintage and pre-loved jewellery. We are now taking an exciting step and opening our first brick-and-mortar VJC store in Moonee Ponds. We pride ourselves on providing a professional, welcoming and trustworthy experience for every client, and as a quickly growing business, we're looking for someone who is happy to be hands-on and get involved across different areas of the store. With many years in the jewellery and gold industry, we are looking for a full-time team member requiring Saturday availability, to become an integral part in this next stage of the business.
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Benefits
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Attractive salary package of $70,000-$90,000 depending on experience
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Training and development across jewellery, precious metals, diamonds and gemstones
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Career development and progression opportunities
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A collaborative and supportive team, including out-of-work activities and team events
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