Job Description
Cafe Enzo is a vibrant hospitality establishment located in the heart of Pokolbin, NSW. We are passionate about delivering exceptional dining experiences to our guests through quality service, warm hospitality, and a welcoming atmosphere. Our team is dedicated to creating memorable moments for every customer who walks through our doors, and we take pride in our commitment to excellence in all aspects of our business.
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About the role
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We are seeking a dedicated and enthusiastic Wait Staff member to join our team at Cafe Enzo in Pokolbin. This is a full-time position that plays a crucial role in delivering outstanding customer service and ensuring our guests have an exceptional dining experience. As a member of our wait staff, you will be the face of our establishment, responsible for creating positive interactions with customers and maintaining the high standards of service that define Cafe Enzo. This role offers the opportunity to be part of a agile hospitality team in a popular regional destination.
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What you'll be doing
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Greeting guests warmly upon arrival and seating them in accordance with restaurant procedures
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Presenting menus and providing knowledgeable recommendations about food and beverage offerings
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Taking accurate customer orders and relaying them efficiently to the kitchen and bar staff
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Serving food and beverages in a timely and professional manner, adhering to food safety and presentation standards
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Addressing guest requests and concerns promptly and courteously, ensuring customer satisfaction
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Maintaining cleanliness and organisation of the dining area, including tables, chairs and service stations
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Processing payments and managing transactions with accuracy and professionalism
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Collaborating with kitchen and bar staff to ensure smooth service delivery during peak and quiet periods
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Restocking supplies and assisting with table setups throughout shifts
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Adhering to health and safety regulations and cafe policies at all times
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What we're looking for
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Previous experience in a waiting or hospitality service role, with a demonstrated commitment to excellent customer service
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Strong interpersonal and communication skills, with the ability to interact professionally with diverse customers and team members
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Excellent attention to detail, particularly when taking orders and serving food and beverages
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Physical stamina to stand for extended periods and carry items safely during busy service times
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Reliability and punctuality, with the ability to work flexible hours including weekends and public holidays
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Positive attitude and willingness to work collaboratively within a team environment
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Basic understanding of food and beverage products, with willingness to learn and develop knowledge
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Ability to manage multiple tasks and prioritise effectively during service periods
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A current First Aid Certificate or willingness to obtain one is advantageous
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What we offer
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At Cafe Enzo, we value our team members and are committed to fostering a positive and supportive work environment. We offer competitive wages in accordance with industry standards and provide opportunities for skill development and career progression within the hospitality sector. Our team perks from a friendly, collaborative workplace culture where your contributions are recognised and appreciated. We support work-life balance and understand the importance of flexibility where possible. Additionally, team members enjoy staff discounts and the chance to be part of a business that values quality service and genuine hospitality. We encourage applications from all candidates and welcome discussions about any support or adjustments you may require.

📌 Wait Staff (New South Wales)
🏢 Cafe Enzo
📍 New South Wales