Job Description
Requirements
n
n
Matric, or equivalent qualification
n
Minimum 2 years e-commerce order and system administration experience
n
Proven experience resolving and escalating system discrepancies and issues
n
Logistics/freight experience, including couriers, warehouses and logistics portals
n
Excellent written English communication skills
n
Experience with product and catalogue data
n
Exceptional attention to detail
n
Strong understanding of technical and IT terminology
n
Highly technically minded with excellent computer literacy, including Microsoft Office, Google and Meta AI proficiency
n
Proactive, solutions-driven approach with robust follow-up skills
n
n
Duties
n
n
Manage, amend and cancel orders on the in-house system
n
Resolve issues relating to consignments,



customer information, surcharges and stock
n
Identify, investigate and report system faults and recurring issues
n
Escalate technical issues to developers with clear supporting information
n
Write detailed reports for the Customer Service team
n
Manage product and catalogue data, including pack sizes, units and variants
n
Update pricing across multiple storefronts and websites
n
Publish prepared content across multiple websites
n
Reconcile warehouse portal data with the in-house system
n
Ensure online stock and pricing remain accurate
n
Salary: R negotiable dependent on experience
n

📌 E-Commerce Support And Digital Operations Assistant (New South Wales)
🏢 Time Personnel
📍 New South Wales