Job Description
To provide high-quality chairside support to clinicians and deliver warm, efficient front-desk service, ensuring every patient has a safe, positive experience from first call to follow-up.
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Key responsibilities
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Provide four-handed chairside assistance across general, orthodontic and periodontal procedures
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Prepare and turn over surgeries; set up instruments, materials and trays
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Reprocess instruments in line with AS ****:**** and ADA Infection Prevention and Control Guidelines; maintain steriliser logs and batch tracking
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Take and record radiographs where licensed; assist with scans, impressions and photos
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Maintain accurate clinical notes and charting as directed
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Monitor stock levels and expiry dates; assist with ordering and stock audits
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Support perio surgery set-up and ortho appointments (bonding, adjustments, debonds)
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Greet patients and manage the reception area professionally
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Manage appointment book to maximise productivity and minimise gaps
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Answer calls,
emails and SMS enquiries promptly
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About you
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Certificate III in Dental Assisting (or willingness to complete as trainee)
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Sound knowledge of infection control procedures
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Excellent communication and customer service skills
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Robust organisation and multitasking ability
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Current Working with Children Check, National Police Check, and vaccinations per Victorian health requirements (incl. Hepatitis B)
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Current First Aid / CPR
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Certificate IV in Dental Assisting (Radiography / Dental Practice Administration) – desirable
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Experience with Dolphin, Dental4Windows, Core Practice or similar software – desirable
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HICAPS and health fund knowledge – desirable
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About us
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Tower Dental is a busy multidisciplinary practice in Deepdene, VIC offering general dentistry, orthodontics and periodontics.