Job Description
Magenta Community Services – Toowoomba QLD
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Support Partner – Complex Needs
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Lead. Support. Make a difference.
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Are you an experienced House Leader, Team Leader, or Senior Support Worker with a strong background in complex disability support?
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Magenta Community Services is looking for an experienced Support Partner – Complex Needs to join our team in a full-time hybrid role, combining hands‐on participant support with staff leadership, rostering, coordination and operational responsibilities.
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This role is suited to someone who has already demonstrated leadership within a disability support environment and understands what it takes to lead a team, manage complex support needs and maintain safe, consistent and high‐quality services.
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You'll remain connected to frontline support while taking greater ownership of staff capability, participant outcomes, complex support strategies, rostering, risk management and day‐to‐day service coordination.
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About the Role
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As a Support Partner – Complex Needs, you'll provide leadership and coordination across a complex support environment while continuing to work directly with participants.
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You'll be responsible for helping ensure participants receive consistent, safe and person‐centred support, while providing direction and support to the team delivering that care.
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This is a hands‐on leadership role for someone who is confident making decisions, managing competing priorities and responding to complex situations.
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Your day‐to‐day will include:
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Providing hands‐on support to NDIS participants with complex behavioural, psychosocial and higher support needs.
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Providing day‐to‐day leadership, direction and support to Support Workers.
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Acting as a key point of contact for participants, staff, families, guardians and relevant stakeholders.
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Coordinating and maintaining stable, consistent and effective staff rosters, including responding to unplanned changes and workforce requirements.
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Considering participant needs, award requirements, fatigue management and safe practice when coordinating workforce requirements.
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Implementing Positive Behaviour Support Plans (PBSPs) and ensuring support strategies are understood and consistently implemented by the team.
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Supporting staff to confidently respond to behaviours of concern and complex participant situations.
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Conducting shift briefings, debriefs, team check‐ins and other staff support activities.
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Mentoring and coaching Support Workers and identifying opportunities to strengthen staff capability.
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Supporting staff performance, engagement and workforce stability.
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Responding to participant, staff and service risks and ensuring concerns are appropriately managed and escalated.
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Monitoring and recording restrictive practices in accordance with participant plans, legislation and organisational requirements.
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Ensuring shift notes, progress notes, incident reports and other documentation are accurate, timely and meet organisational and compliance requirements.
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Supporting incident management,



including ensuring appropriate immediate responses, documentation and escalation.
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Supporting the onboarding and transition of new participants and staff.
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Communicating professionally with families, guardians, Support Coordinators, allied health professionals and other relevant stakeholders.
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Contributing to participant reviews, case discussions, team meetings and support planning.
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Monitoring compliance with participant support plans, WHS requirements, NDIS Practice Standards and Magenta policies and procedures.
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Identifying opportunities to improve the quality, consistency and safety of supports.
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Working collaboratively with the Support Specialist and wider leadership team.
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Participating in rotating on‐call responsibilities to support service continuity and respond to operational needs.
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What makes this role different?
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This is not an entry‐level leadership position and it is not simply a senior Support Worker role.
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We're looking for someone who hasalready led people and services within a disability environment and is confident taking ownership when things become complex.
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You'll be expected to use your previous leadership experience to guide staff, maintain consistency across shifts, manage competing priorities and support positive outcomes for participants.
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At the same time, you'll remain actively involved in frontline support. You'll know what is happening on the floor because you'll be part of it.
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The right person will be someone who can move comfortably between participant support, staff leadership, rostering, administration, risk management and operational problem‐solving.
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What You'll Bring
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We're looking for an experienced disability skilled who has already held a leadership or senior operational role.
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You'll bring:
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Demonstrated experience in a House Leader, Team Leader, Senior Support Worker, Service Coordinator, SIL Coordinator or similar leadership role within the disability sector.
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Demonstrated experience leading, mentoring and supporting a team of disability Support Workers.
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Strong experience supporting people with complex behavioural, psychosocial or higher support needs.
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Experience working within supported accommodation, SIL or a similar complex support environment.
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Demonstrated experience implementing and monitoring Positive Behaviour Support Plans (PBSPs).
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Strong understanding of restrictive practices and the responsibilities associated with their implementation, monitoring and documentation.
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Experience managing incidents, risks and behaviours of concern in a calm and considered manner.
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Experience coordinating staff rosters and responding to workforce challenges.
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The ability to balance participant needs, staffing requirements,



fatigue management and safe service delivery.
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Experience conducting team briefings, debriefs, staff check‐ins and informal coaching.
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Strong computer and administration skills, including rostering, documentation and reporting systems.
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Excellent written and verbal communication skills.
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The confidence to make decisions and take appropriate action when situations change unexpectedly.
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Strong organisational skills and the ability to manage competing priorities.
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A sound understanding of person‐centred practice, trauma‐informed care and the NDIS Practice Standards.
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A strong commitment to participant rights, dignity, choice and independence.
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A proactive approach and demonstrated ability to take ownership of service delivery.
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We are particularly interested in candidates who have previously held responsibility for leading staff and coordinating support within a complex disability environment.
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Mandatory Requirements
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Current NDIS Worker Screening Check.
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Valid Working with Children Check (NSW).
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National Police Check issued within the last 12 months.
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Current First Aid & CPR Certificate.
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Australian Driver Licence.
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Access to a reliable, insured vehicle with comprehensive insurance.
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COVID-19 vaccination.
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Desirable
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Certificate IV in Disability, Community Services or an equivalent qualification.
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Previous experience as a House Leader, Team Leader, SIL Coordinator or similar.
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Experience supporting participants with complex behavioural and psychosocial needs.
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Experience working within supported accommodation or SIL.
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Experience using participant management and rostering systems such as FlowLogic.
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Restrictive Practices training.
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Experience working with Positive Behaviour Support Plans.
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Experience managing complex workforce requirements and service coordination.
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Experience participating in an on‐call or after‐hours support arrangement.
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About Magenta
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At Magenta Community Services, we believe people deserve support that is safe, respectful, responsive and genuinely centred around them.
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Our participants are at the heart of everything we do, and our people are what make that possible.
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We're committed to creating a workplace where our teams feel supported, valued and empowered to do meaningful work every day.
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Why join Magenta?
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People‐first culture – our participants and our people are at the centre of what we do.
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Meaningful work – make a genuine difference in the everyday lives of people with disability.
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Leadership opportunity – use your existing leadership experience while remaining connected to frontline support.
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Career growth – continue developing your skills across complex support, workforce coordination and operational leadership.
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Supportive team environment – work alongside passionate people who care about what they do.
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Variety in your work – combine participant support, staff leadership, rostering, administration and service coordination.
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📌 Support Partner - Complex Needs (Toowoomba)
🏢 Magenta Community Services
📍 Toowoomba