Job Description
Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. We are looking for people to commence training on Monday 9th November ****.
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Location:
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West Perth offices & work from home 50% of the time
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Working hours:
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37.5 hours per week
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Shifts:
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Seven day roster - between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am - 5.00pm Sat-Sun
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Flexibility:
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Option to move to a compressed 9-day fortnight after probation (6months). A compressed 9-day fortnight allows you to work your 75hours per fortnight over 9 days instead of 10!
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Training:
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You'll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern
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Team:
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Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development.
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The role:
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Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels
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Determining policy coverage and setting clear expectations for members
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Provide empathy to members in difficult and vulnerable situations
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Receive inbound claims calls while using multiple computer systems simultaneously
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Process data and complete various admin tasks
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Contribute to business improvements via our continuous improvement and innovation channels
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About you:
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Previous experience in a customer service role and a genuine passion for helping people
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Excellent communication skills
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Strong attention to detail
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Ability to display empathy and resilience during difficult conversations
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Strong computer literacy and ability to use many applications at once whilst having conversations
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Embrace and participate positively in change
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Commitment to putting members at the centre of everything you do
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Must be able to work across a seven-day roster. Monday to Friday 7:00am - 8:30pm and Saturday and Sunday 8:30am - 5:00pm
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What we can offer you:
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A workplace culture where our people feel valued, respected and empowered
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Work in adaptable ways that meet work/life commitments and support wellbeing
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Be part of a purpose led organisation that gives back to the WA community
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An environment that values ongoing career development
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Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
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Opportunities for community engagement and corporate volunteering
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#BetterJourneysRAC

📌 Claims Assist Specialist (Perth)
🏢 Rac Wa
📍 Perth