Ece Helpdesk Team Lead Ballarat

Ece Helpdesk Team Lead Ballarat

01 Oct
|
Department Of Education
|
Ballarat

01 Oct

Department Of Education

Ballarat

Job Description

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The role will provide support to users and stakeholders both internal and external to the Department of Education.

Key responsibilities /n

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Coordinate the Help Desk team members in their daily duties of attending to users and workload.

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Oversee day-to-day teams' operation and performance in managing user calls and queries.

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Provide regular operational reporting across IT Service Management and telephony.

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Contribute to the development of system documentation, processes and knowledge.

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What you need /n

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Experience in People leadership, mentoring and supporting a team in IT Service Delivery.

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Experience with debugging, triaging, and testing.

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Experience with SQL database.

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📌 Ece Helpdesk Team Lead Ballarat
🏢 Department Of Education
📍 Ballarat

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