HRM Contracting and consulting – Maroochydore QLDJoin a friendly, family-run business and learn a unique trade with full training provided.Our client is a well-established, family-owned precious metals buying business.
They have retail stores on the Sunshine Coast and Gold Coast and a growing online arm.
They're a close-knit, supportive team who stay in touch throughout the day across locations.They're now seeking a Sales & Operations Assistant to join them on a 12-month maternity leave contract, with potential to extend.About the RoleThis is a varied role combining in-store customer service with office and operational support.
Reporting to the Managing Director and Manager of Operations, you'll start in the Maroochydore and Kawana stores.
There you'll learn the fundamentals of gold buying with full in office training, including systems and legislative requirements.Over the first few months, your role will expand to include more office and administration work, supporting mail-in transactions and day-to-day operations.
As a smaller business, the team works flexibly across tasks, so no two days are the same.Key ResponsibilitiesBuy gold in-store, including testing and valuing items for customersDeliver a warm, professional customer experience in store,



by phone and by emailProcess and monitor mail-in transactions through to accurate and timely completionConduct customer due diligence in line with company procedures and compliance requirementsProcess customer payments through authorised online payment systemsMaintain accurate transaction records, spreadsheets and documentationSupport store staff with enquiries when management are unavailableAssist management with operational tasks, process improvements and general business supportAbout YouExperience in customer service, retail, administration or operational supportStrong communication skills, with a friendly and genuine approach to customersExcellent attention to detail and the ability to follow processes accuratelyConfident using computer systems, including spreadsheets, email and data entryA high level of integrity and discretion when handling confidential information and transactionsSomeone who works well independently, takes initiative and enjoys varietyLooking for a stable role with a supportive team and a long-term outlookWhat's On OfferFull-time, 12-month contract with potential to extend40 hours per week, Tuesday to Saturday, with store hours generally 9am to 4pmFull on-site training in gold buying, systems and complianceA supportive, family-run team environment with plenty of varietyAn immediate start available, so you can settle in and learn the ropes
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📌 Sales & Operations Assistant (Queensland)
🏢 HRM CONTRACTING AND CONSULTING
📍 Queensland