Job Description
Optus in Victoria is seeking a Hardships Customer Support Executive to safeguard customers while assisting financially vulnerable individuals. You will work closely with Financial Counsellors to respond to referrals and progress matters toward positive outcomes.
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This role requires resilience, empathetic communication, and proactive service, with a hybrid work arrangement and a cooperative team culture aimed at reducing TIO complaints.
📌 Remote Hardship Support Advocate (Melbourne)
🏢 Optus
📍 Melbourne
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