Job Description
Capgemini in Victoria is seeking a technical services skilled to work with a 5–10 person team, resolving software, hardware and network issues for Capgemini customers.
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You will diagnose problems, implement solutions, communicate resolutions to customers, follow SLA requirements, update cases daily, escalate when needed, and create/maintain operational documentation.
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Take ownership of issues, participate in ongoing training, and collaborate with staff and customers to improve service delivery.
📌 Service Desk Analyst: It Support & Sla Champion (Melbourne)
🏢 Boltin
📍 Melbourne
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