Job Description
Participant Engagement & Administration Coordinator
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Geelong Adventure Specialists – Geelong VIC
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Geelong Adventure Specialists (GAS) delivers disability support, outdoor education, adventure therapy and tourism experiences across the Geelong region.
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We are seeking a highly organised and people-focused Participant Engagement & Administration Coordinator to join our team. This role is responsible for supporting participant enquiries, onboarding, service administration and ongoing communication with participants, families, schools and referrers.
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Working closely with the Managing Partners, facilitators and clinicians, you will play an significant role in ensuring participants receive a responsive, professional and positive experience throughout their engagement with GAS.
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Respond to participant, family, school and referrer enquiries.
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Coordinate participant onboarding, including intake documentation, consent forms and service agreements.
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Schedule appointments, bookings, group registrations and participant communications.
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Support participants, families and schools to understand available services and identify suitable options.
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Maintain accurate client records and administrative systems, including ShiftCare.
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Coordinate participant information and communication between staff and stakeholders.
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Support invoicing, payments and general office administration.
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Assist with the day-to-day administration of programs and services.
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Contribute to continuous improvement of systems and administrative processes.
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You will be a professional and capable administrator who enjoys working with people and building positive relationships.
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To be successful in this role, you will demonstrate:
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Experience in administration, customer service, client services or community services.
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Excellent verbal and written communication skills.
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Strong organisational and time-management abilities.
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The ability to manage multiple priorities and competing deadlines.
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A professional, friendly and approachable manner.
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Initiative, sound judgement and strong attention to detail.
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Confidence communicating with a diverse range of people.
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High-level computer literacy and the ability to learn recent systems quickly.
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Experience using ShiftCare or similar client management software.
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Knowledge of the NDIS and participant pathways.
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Experience in disability, community services, education, health or related sectors.
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Experience coordinating bookings, scheduling or service delivery.
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Why Join GAS?
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Meaningful work that positively impacts people and communities.
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A diverse role with variety and responsibility.
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A supportive and cooperative small team environment.
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The opportunity to contribute to an organisation delivering innovative disability support, adventure therapy, outdoor education and tourism experiences.
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If you're looking for a role that combines administration, participant engagement and meaningful community impact, we'd love to hear from you.

📌 Participant Engagement & Administration Coordinator (Victoria)
🏢 Geelong Adventure Specialists
📍 Victoria