1d ago , from Belgravia Health and LeisureReporting directly to the Venue Manager, the role of the Guest Experience Coordinatorwill be to provide leadership and direction to the customer service staff under direct supervision and ensure the delivery of high levels of customer service.
You will need to deliver services to the customers in the most effective and effective manner and in line with Belgravia Leisure's mission, vision and values by delivering a first-class experience for the facilities customers.The ideal candidate will be energetic, dynamic, outgoing and fun.
You will need outstanding communication skills and a commitment to customer service excellence to ensure our swim school members, patrons and parents are gaining maximum benefit and enjoyment from the services provided.
Successful applicants will demonstrate the ability to communicate and interact effectively with all members and guests of the facility.This role will include weeknights and weekends work as required.Key AccountabilitiesProvide excellent customer service to all customers, both in person and over the telephone by responding to customers' needs or concerns and ensure the quality of service meets agreed customer service standardsSupport the enrolment of children into the centre's swimming and water safety programsEnsure customer service staff are well informed and have a sound knowledge of the Centre's services and programs.Ensure that daily cash handling records using Point of Sale (POS) systems are accurate and reflect all transactions done during a dayRespond to community requests for bookingsImplement processes for the success of the Learn to Swim ProgramEnsure that staff and patrons understand requirements relating to aquatic supervisionConduct safe and efficient operations of the areas of responsibility within legislative guidelinesMeet all reporting requirementsMaintain attention to detail in all administration tasksESSENTIAL:Cash Handling and Customer Service experiencePassion for Customer Service Sound interpersonal and communication skillsExcellent organisational skillsProven ability to work independently and in a team environmentCurrent First Aid (or willing to obtain)Current CPR (or willing to obtain)Current Working with Children Check (or willing to obtain)DESIRABLE:Similar experience in a fast paced, multi-faceted customer service roleExperience with a computer-based point of sale systemThe CompanyBelgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia.
Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.
With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants.
These includes:A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.Allowing a short video submission describing their application for the jobAllowing a support person during an interviewWe are committed to providing a child safe environment.
Please refer to ourchild safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.childsafe#statement
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📌 Guest Experience Coordinator (Queensland)
🏢 Belgravia Group
📍 Queensland