Senior Client Services Officer | Administration AssistantTake the next step in your career with a firm that genuinely values its people.
This is a fantastic opportunity to join a well-established, progressive Mt Gravatt accounting practice with a strong focus on cloud technology.As Client Services Officer, you'll be the backbone of the firm's operations, providing professional administrative and personal assistant support across the practice, with ownership of the firm's workflow management.
Your contribution will play a key role in ensuring smooth day-to-day operations and a positive client experience, while giving you exposure to a wide range of accounting processes.Why Join This Team?
Competitive salary packageProgressive firm with a strong cloud-based focusFriendly, social, and supportive workplace cultureFlexible working hours,
including early start/finish optionsStructured career pathways with ongoing training and mentoringMindfulness sessions and wellness initiativesDirect access to senior staff and firm PartnersWhat We're Looking For:Minimum 2 years' experience in a workflow, practice management, or senior administrative role within accounting or professional servicesExperience with WorkflowMax is highly regardedConfidence working across multiple accounting systems and a strong aptitude for learning current software, including Xero, FYI Docs, FuseSign, BGL360 (SMSF), and Pilot AIFamiliarity with ATO and ASIC processesKey Responsibilities:Ownership and visibility over workflow management and job trackingReporting on WIP, bottlenecks, and team capacityInitiative in implementing or improving systems, including workflow tracking toolsCoordinate job allocation and deadlines across the teamPrepare invoices, correspondence, and client documentationManage client enquiries via phone, email, and in personMaintain accurate client records and compliance requirements (ATO/ASIC)Support firm projects, process improvements, and ad hoc tasks
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