We're looking for an organised and client-focused Administration Assistant to join our Accounting team.This role is ideal for someone with at least two years' experience in a similar administration role within an accounting firm.
You'll play an important part in supporting our accountants and delivering a positive experience for clients by managing enquiries, coordinating administrative tasks and ensuring day-to-day operations run smoothly.If you're proactive, detail-oriented and enjoy building relationships with clients, we'd love to hear from you.About the RoleWe're looking for an organised and client-focused Administration Assistant to join our Accounting team.This role is ideal for someone with at least two years' experience in a similar administration role within an accounting firm.
You'll play an important part in supporting our accountants and delivering a positive experience for clients by managing enquiries, coordinating administrative tasks and ensuring day-to-day operations run smoothly.If you're proactive, detail-oriented and enjoy building relationships with clients, we'd love to hear from you.Key ResponsibilitiesAnswer incoming phone calls and direct enquiries appropriatelyManage shared inboxes and respond to routine client enquiries on behalf of the Accounting teamEscalate technical or complex client matters to the relevant AccountantCoordinate client appointments and meeting bookingsPrepare, issue and follow up client documentation,
including engagement letters and authoritiesMaintain accurate client records and information across practice management systemsAssist with current client onboarding processesFollow up outstanding client information and documentationSupport ASIC, trust and company administration activitiesAssist with billing, invoicing and general practice administrationProvide administrative support to Accountants and the broader Accounting team as requiredAbout YouTo be successful in this role, you'll bring:2+ years' experience in an Administration Assistant, Client Services or similar role within an accounting firmExperience working with accountants and supporting client service activitiesStrong verbal and written communication skillsExceptional organisational skills and attention to detailConfidence speaking with clients and handling enquiries professionallyAbility to prioritise multiple tasks and meet deadlinesA proactive approach and willingness to assist wherever neededExperience with practice management systems would be highly regardedWhat We OfferA supportive and collaborative team environmentOpportunities to learn and develop within a growing accounting businessExposure to a broad range of accounting and client service activitiesCompetitive remuneration and employee benefitsA workplace that values teamwork, accountability and excellent client serviceIf you're looking to build your career in professional services and enjoy being the person who keeps things running smoothly, we'd love to hear from you.
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