Since ****, Longines has embodied the elegance of Swiss watchmaking.
Established in Saint-Imier, Switzerland, we have built a legacy founded on tradition, innovation and sophistication.
Renowned worldwide, we seamlessly blend heritage with contemporary sophistication, and we are represented globally through our ambassadors including Jennifer Lawrence, Henry Cavill and Kate Winslet.Driven by excellenceAs a Customer Experience Specialist, you will play an significant role in creating a connected and consistent customer experience across Longines boutiques and digital touchpoints.
Working across Retail, Marketing, CRM and E-Commerce, you will help strengthen client relationships, elevate clientelling and deliver experiences that reflect the elegance and heritage of the Longines brand.You will combine customer insight, CRM and retail activation to identify opportunities to enhance the customer journey and drive engagement, retention and commercial performance.Drive customer experience and clientelling initiatives across boutiques and digital channelsSupport local customer experience initiatives with Longines HQ and MarketingManage CRM activities, including segmentation, customer journeys and EDM campaignsAnalyse customer insights to improve engagement and retentionPartner with retail teams to embed clientelling and customer data captureDevelop and execute boutique marketing initiatives,



activations and eventsSupport in-store events through CRM and digital activityIdentify opportunities to enhance the online and in-store customer journeyCollaborate with E-Commerce to connect digital and boutique experiencesMonitor customer feedback and identify customer experience improvementsProvide customer, campaign and retail insights to Brand and Retail leadershipPartner with Retail, Marketing, E-Commerce and Longines HQ to ensure a consistent customer experienceManage relevant budgets in line with agreed plans and policiesAbout youYou are a customer-focused, commercially minded and highly organised professional who is passionate about creating exceptional experiences.
You are comfortable working across multiple teams, enjoy turning customer insights into action and have a genuine interest in luxury and premium brands.3+ years' experience in CRM, retail marketing, digital or customer experienceTertiary qualification in Marketing, Business or a related disciplineStrong understanding of customer journeys, clientelling and CRMExperience with CRM platforms and Google AnalyticsStrong analytical, communication and stakeholder management skillsHighly organised, proactive and detail-orientedAbility to manage multiple projects and prioritiesGenuine passion for customer experience, luxury and the Longines brandWillingness to travel to Sydney, Brisbane and Perth as required
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📌 Customer Experience Specialist (Melbourne)
🏢 Lumesse
📍 Melbourne