Supervisor - Insurance Building - Sydney RegionStatewide Building & Restorations Group – Condell Park NSWStatewide Building and Restorations Group (SBRG)are on a mission to provide the best, most seamless and integrated Restoration & Building experience within the Insurance Building market.We are passionate about helping homeowners and businesses recover following insured events and, due to continued growth, are seeking an experienced Insurance Building Supervisor to join our team.
In this role, you will deliver a seamless end-to-end customer experience while managing the restoration and delivery process with professionalism and care.Role Overview:As a Supervisor, you will be responsible for the end-to-end management of residential and commercial water damage and escape of liquid insurance claims.
Acting as the primary point of contact for clients, policyholders, insurers, restoration partners and subcontractors, you will oversee claims from approval through to repair completion, ensuring timely, cost-effective and high-quality outcomes.You will manage complex EOL claims, review scopes of work and estimates, coordinate restoration and repair claims, and maintain strong stakeholder relationships throughout the claim lifecycle.
This role requires a solid understanding of insurance building repairs, restoration methodologies and repair management, with a focus on driving efficient claim outcomes, customer satisfaction and compliance with insurer requirements.Experience managing Escape of Liquid (EOL) claims is essential, including a thorough understanding of water mitigation, restoration processes, repair scopes and the unique challenges associated with these claim types.This position services Sydney Metropolitan and surrounding regions,



with occasional interstate travel required to support major event responses when demand increases across our national network.Key ResponsibilitiesDeliver end-to-end EOL claims, ensuring timely assessment, scoping, mitigation and repair outcomesMonitor delivery against agreed KPIs, SLAs and insurer requirementsProvide technical guidance and support on complex claims, damage assessments, scope development, repair methodologies and policy interpretationBuild and maintain solid relationships with insurance partners, policyholders, contractors, trades and internal stakeholdersDrive quality assurance outcomes through regular auditing of claims, documentation and project delivery standardsManage escalated customer and insurer concerns, delivering timely and professional resolutionsMonitor financial performance of claims, including costs, variations, contractor performance and budget adherenceEnsure compliance with all WHS, legislative, regulatory and company requirementsContribute to process improvements, operational efficiencies and best practice claims management across the businessSupport major event and catastrophe responses as required, including interstate deployment during peak demand periodsSkills & ExperienceStrong understanding of Escape of Liquid claims management,



restoration processes and insurance repair methodologiesDemonstrated experience managing insurer relationships and service delivery performanceSolid knowledge of residential and commercial building construction practicesTrade qualification, building qualification or relevant industry experience highly regardedSolid understanding of the National Construction Code (NCC), Building Code of Australia (BCA), Australian Standards and WHS requirementsExperience reviewing estimates, scopes of work and repair methodologies for insurance claimsExceptional stakeholder management, communication and negotiation skillsHigh level of commercial acumen with experience managing claim costs, budgets and profitabilityStrong analytical, problem-solving and decision-making skillsStrong computer literacy with experience using estimating, claims and project management platformsWhite Card (essential)Highly organised, customer-focused and committed to delivering quality outcomes in a fast-paced environmentWhat We OfferCompetitive salary package based on experienceFully maintained company vehicleLaptop and mobile phone providedCombination of field-based and office-based workOpportunity to join a fast-growing and respected organisationSupportive team cultureOngoing training and career development opportunitiesGenuine opportunities for career progressionSBRG is an equal opportunity employer committed to diversity, inclusion, and creating a supportive workplace for all employees.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.Please do not contact our office regarding this position.
Only shortlisted candidates will be contacted.Please visit our website for more information about our company
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📌 Supervisor - Insurance Building - Sydney Region
🏢 Statewide Building & Restorations Group
📍 Sydney