Ecommerce Customer Service & Warehouse Assistant
Coolum Beach, QLD ****
$***** per hour (including super)
Permanent Part-Time | Monday-Thursday, 5 hours/day (~20 hrs/week), plus occasional Fridays as needed (roughly once a month). Flexible start times.
About HIMOD
HIMOD is a fast-growing, Sunshine Coast-based company designing and distributing premium LED tail lights and accessories, built for harsh Australian conditions. We're a distributor for some of the best 4x4 and streetcar brands around the globe, and a fast-paced, action-oriented team bringing products to customers all over Australia and New Zealand.
Originally launched in ****, the HIMOD range now includes over 20 vehicle-specific tail lights and many more accessories, and we've built a reputation as a fast-growing, disruptive force in the automotive lighting industry. HIMOD is our flagship brand, and it's just the start: as the business grows, there's genuine scope to get involved with new product ranges and ventures we're building alongside it.
We're a tiny team, so you'll work closely with the founder, and everyone pitches in. There's no big HR department, no layers of management and no one to hide behind. If you'd prefer a larger, more corporate workplace, this probably isn't the role for you. If you like knowing exactly who you work for and seeing the difference you make, you'll fit right in.
The Role
This is a hands-on, practical role for someone reliable and organised who enjoys clear day-to-day tasks. You'll be the friendly voice behind our online customer service, the engine room behind getting orders out the door, and the person keeping our stock data accurate so we reorder at the right time. Full training is provided on our systems and products, with clear direction and support as you learn.
You'll report directly to the founder,



who'll train you and be your go-to for questions, approvals and anything outside the day-to-day.
Key Responsibilities
Customer Service
Respond to customer and supplier enquiries with a professional, can-do attitude
Process orders within ***** hours, courteously and on time
Flag recurring customer feedback, trends or ideas to the founder
Order Fulfilment & Warehouse
Pick, pack and ship orders from our warehouse
Keep the warehouse tidy and organised
Carry out regular stocktakes
Stock, Forecasting & Supply
Track stock levels and sales data so we always know what's on hand and what's moving
Enter stocktake and sales data into our forecast to work out upcoming stock needsMonitor stock against agreed thresholds and flag when a reorder is due
Build reorders from the forecast and send them to our supplier, following our standard process (fully trained, and reviewed by the founder / general manager for the first few orders)
Handle day-to-day communication with suppliers on orders, ETAs and incoming shipments, under the founder's direction
Track incoming stock and keep ETAs up to date
eCommerce
Keep website product listings and stock status accurate and up to date
About You
You've done customer service before, you're comfortable online, and you like knowing how things work behind the scenes of an eCommerce store. We'll teach you our products and systems; you bring the customer skills.
Real, hands-on customer service experience,



plus an interest in eCommerce or solid general tech skills
Comfortable working with numbers and spreadsheets (Excel/Google Sheets), since a good part of the role is stock data and forecasting
Organised, reliable, sharp attention to detail
Comfortable with Shopify (or similar), with full training provided
Clear communicator, calm under a bit of pressure
You don't need to be a car person. We're an automotive brand, but we'll teach you everything you need to know about our products and the vehicles they fit. It's easy to pick up.
What Success Looks Like
Orders are processed and shipped accurately, on time, every time
Customer and supplier enquiries are handled promptly and professionally
Stock data and forecasts are kept accurate and up to date
Reorders are built from the data, sent on time, and stock arrives before we run short
Website listings and stock status are always accurate
The warehouse stays clean and organised
Pay & Conditions
Annual and personal leave (permanent part-time)
Yearly wage review
Occasional Friday shifts (roughly monthly) paid at the same rate, by agreement
Why Join HIMOD
Staff discount on HIMOD products
Early access to test new products before they hit the market
A small, close-knit team with valuable support while you learn
Based in a modern, well-equipped facility in Coolum Beach with on-site parking. A great on-site role for someone who enjoys steady, hands-on work as part of a small, supportive team.
Key Message
We're looking for someone dependable who enjoys clear tasks, a steady routine and being part of a supportive team. You'll need customer service experience and to be comfortable dealing with customers and numbers; we'll teach you our specific systems and products.
#J-*****-Ljbffr

📌 Ecommerce Customer Service & Warehouse Assistant (Queensland)
🏢 HIMOD
📍 Queensland