Job Description
This is a unique role working for an Agency contracted to a global blue-chip Technology Company, HP. You will provide Level 1 onsite technical support, manage office supplies, and log service calls for the printing environment for one of the key customers.
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Key responsibilities:
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Represent the HP brand at the customer site.
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Build and maintain relationships within all levels ofbusiness.
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Stock supplies as needed at each assigned storage location on a proactive basis, regularly reviewing our suppliesinventory
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Resolve hardware issues such as paper jam and print issues (including an end-user briefing on Deviceusage).
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Assist with toner installation and recycling on a per-incidentbasis.
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Assist in resolving IP and serial #discrepancies
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Obtain usage and configuration reports from Devices as HP requested.
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Provide initial troubleshooting of print problems and resolve a high percentage ofcases.
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Update Device firmware, Device ID, and low-level configuration asrequired.
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First pass diagnosis and support – break-fix without parts, siteanalysis.
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Place, track, and manage HP service calls for devices requiring in office support. Incidents may include failures, maintenance kit installation,



general maintenance, andbreakage.
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Calls must be tracked to ensure the HP field is responding within established responsetimes:
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Physically relocate printers within the same building with a trolley for printers when those are without wheels and push the printers that have wheels. (Within office hours. Any outside of hours will require priorapproval)
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Allocation of spare Devices (within a specific building) to support the critical devices deployed there.
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Report any customer dissatisfaction to the HP designated Account Delivery Manager.
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Provide location and technical information upon request for Move AddsChanges (Service Requests).
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Coordinate with HP any shipping or receiving ofdevices
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Provide ad-hoc reporting as required
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Skills / Experience:
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Onsite training will be provided
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The ability for self-management and motivation to run the week
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Job Offer:
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12 Months Contract (with possibility for extension)
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Hourly rate: $35+ per hour (plus superannuation)
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Requirements: Police Check
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Start Date: ASAP, once the police check is confirmed

📌 Onsite It / Service Administrator (Melbourne)
🏢 Brain Sells
📍 Melbourne