Job Description
Customer Service & Operations Administrator
Workfast is seeking an experienced Customer Service & Operations Administrator to join our client's team in Reservoir, VIC.
This position is responsible for the accurate and timely processing of customer purchase orders, ensuring all orders are entered correctly into the system and meet company requirements.
The role involves working closely with customers, Internal Sales, Engineering, Production and Logistics, providing order updates and ensuring a high level of customer service.
This position would suit someone who has strong attention to detail, excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
Highlights
ASAP start
$***** per hour + penalties + super
Monday to Friday between 6:00am - 4:00pm
Casual position with full-time working hours
View to permanent employment for the right candidate
Stable and ongoing work
In office parking
Career progression and development opportunities
Working for a National Business
What You Will Be Doing
Accurately processing customer purchase orders in a timely manner
Entering customer orders into the company's ERP/order management system
Checking purchase orders to ensure all information is accurate and meets company requirements
Liaising with customers regarding orders, requirements and delivery timeframes
Working closely with Internal Sales, Engineering, Production and Logistics teams
Providing customers with regular updates on order status
Following up on orders and resolving any issues or discrepancies
Maintaining accurate customer and order records
Performing data entry and general administration tasks
Supporting the internal sales team with order-related administration
Identifying and escalating issues that may impact customer orders or delivery
Providing a high level of customer service throughout the order process
Assisting with other administrative duties as required
What You Need
Previous experience in order processing, customer service, internal sales support, administration or purchasing
Experience working with purchase orders, ERP systems or order management systems
Strong data entry skills with a high level of accuracy
Excellent verbal and written communication skills
Strong attention to detail and organisational skills
Ability to manage multiple priorities in a fast-paced environment
Ability to work collaboratively across multiple departments
Strong problem-solving and follow-up skills
Intermediate Microsoft Office skills, particularly Excel and Outlook
About us
Workfast is a labour-hire company working with some of Australia's largest and leading building companies.
We operate in all states of Australia and our employees work in all industries.
When you join our team we make sure that you're looked after, paid well and that we follow all Australian Fair Work standards.
Workfast embraces diversity and encourages applications from people with disability.
If you have any support or access requirements, we encourage you to advise us at any time of application.
All personal information will be kept confidential in compliance with the Privacy Act ****.
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