Job Description
Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools.
We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people.
Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.
At Milwaukee we are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:
Lifestyle: Hybrid working model to support flexibility.
Discounts & Perks:Generous discounts on company products, and novated leasing available.
Personal Development:Access to professional development programs.
Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.
Social: Recognition programs and social events to celebrate our team's achievements
About The Role
We have an exciting opportunity for anAftersales Account Managerto join our dynamic, growing team based at our offices situated in the Southeast of Melbourne.
In this newly created role you will be responsible for driving the growth of Milwaukee's Aftersales Service Solutions across warranty, repairs, spare parts, and product lifecycle services.
Your focus will be to enhance customer experience, increase service adoption, and develop innovative solutions that strengthen customer loyalty while growing service-led revenue which will strengthen Milwaukee's position as a long-term service partner.
Reporting to the Business Development Manager of Aftersales your day to day will include:
Ensure all accounts adhere to service processes and compliance requirements and act as the primary Aftersales contact for strategic accounts and the JSS network.
About YOU
Ideally you will have a proven background in a similar strategic Account Management role within a B2B environment.
You are seeking a recent and exciting challenge where you can make an impact and lead initiatives that will grow and shape the future of Milwaukee's Aftersales Service Solutions business.
In addition, you will have the following attributes to be successful in this role:
Knowledge of service operations processes, including quoting, approvals, logistics, and repair workflows
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