Job Description
We're looking for a Digital Product Designer to join HCF's Digital Enterprise team and help shape the experiences our members use every day across our website and mobile app
Digital Product Designer
12-month contract | Full-time | Hybrid/Flexible | HCF House - Sydney CBD
Design digital experiences that make healthcare easier
Working within a cross-functional squad, you'll design and improve key member journeys including understanding cover, managing claims and finding a provider.
You'll have the opportunity to see your work make a real difference to members.
You'll be part of a collaborative and supportive design team that shares ideas, runs design critiques and experiments with new tools and ways of working.
You'll also have a growth plan to support your development and future career goals.
What you'll do
Translate member needs and business objectives into simple, intuitive digital experiences.
Createwireframes, prototypes and high-fidelity designsusing Figma.
Collaborate with product, technology, content, brand and business teams to bring ideas to life.
Conduct and facilitateuser research and usability testing, using insights to iterate your designs.
Contribute to and work within our evolvingdesign system.
Champion accessibility and ensure designs meetWCAG standards.
Use analytics and research to inform design decisions and measure impact.
Advocate for human-centred design across your squad and wider teams.
What you'll bring
Experience designing digital products acrossweb and mobile.
StrongFigmaand prototyping skills.




Experience conductinguser research and testing.
Strong collaboration and communication skills, particularly within cross-functional delivery teams.
An action-oriented mindset — you like testing ideas, making progress and getting things done.
An understanding of accessibility andWCAG standards.
Experience with AEM, design systems, Agile delivery, orhealthcare/insuranceis desirable but not essential.
This is initially a12-month contract, with the potential to extend or transition into a permanent opportunity.
About HCF
At HCF, our purpose is to bring our human touch to healthcare.
Since **** we've been putting our members and their health first.
As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them.
At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy.




Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.
Our offerings include:
Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and team-oriented work environment.
Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning.
HCF provides opportunities for personal and professional development.
From workshops to mentorship programs, we encourage your growth and curiosity.
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📌 Digital Product Designer (New South Wales)
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