Essendon Fields, Victoria ****, Australia A$60,000 - A$75,000Full-time Permanent Entry LevelPosted 24 Sep ****Description6 Month Fixed-Term Contract | Melbourne, VICAbout UsAt People First Healthcare, we're dedicated to placing people at the centre of every decision we make.
As an inclusive and values-driven organisation, we deliver high-quality care and services designed to meet the unique needs of our diverse communities.
Guided by our core values of Respect, Integrity, and Continuous Improvement, we empower both our consumers and our team members to thrive.As part of the broader People First Workforce group, we operate across aged care, NDIS, healthcare, imaging, construction and related services, supporting a growing and diverse organisation across Australia and offshore operations.About the RoleWe are seeking an experienced IT Support Officer to join our team on a 6-month fixed-term contract.This is a hands-on role providing day-to-day IT support to employees across the organisation.
Working closely with the IS team, you will troubleshoot technical issues, support users, manage equipment and systems, and assist with the delivery of IT projects and initiatives.Key ResponsibilitiesProvide Level 1 and Level 2 IT support to employeesTroubleshoot hardware, software, network and system issuesSet up and configure laptops, computers, phones and other IT equipmentManage user accounts, access and permissionsSupport employee onboarding and offboardingProvide support across Microsoft 365 and business applicationsLog,



manage and resolve IT support requestsEscalate complex issues to the appropriate IS team member or external vendorAssist with IT system implementations, upgrades and projectsMaintain IT asset and equipment recordsAssist with software installation, updates and troubleshootingEnsure IT issues are documented and resolved within appropriate timeframesFollow IT security, compliance and organisational policiesAbout YouYou will be a practical and solutions-focused IT professional who enjoys supporting people and resolving technical issues.You will ideally have:Previous experience in an IT Support, Service Desk or Help Desk roleLevel 1 and Level 2 technical support experienceStrong troubleshooting and problem-solving skillsExperience with Microsoft 365 and Windows environmentsKnowledge of IT hardware, software and user managementStrong communication and customer service skillsExcellent attention to detailAbility to prioritise competing support requestsA proactive and reliable approach to problem-solvingAbility to work independently while contributing to a broader IS teamExperience within healthcare, aged care, NDIS or another regulated environment will be highly regarded.Why Join People First Healthcare?
Join a growing healthcare organisation with a strong people-focused cultureWork across a diverse technology environment and multiple business functionsGain exposure to IT projects, systems and organisational initiativesWork alongside an experienced and cooperative IS teamBe part of an organisation guided by Respect, Integrity and Continuous Improvement
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