Permanent Part-Time | Burleigh | Pathway to Full-Time in 3-6 months
We're looking for someone who wants to evolve with us.
Natty Workwear is Australia's premium workwear and safety eyewear brand,designed for tradies who take pride in their craft.
We make quality gear that looks sharp, fits well, and performs on site and off.
From humble beginnings in Brunswick, Melbourne, to now calling Burleigh on the Gold Coast home, Natty has always been about more than just workwear.
We're here to shift the culture.
To bring style, pride, and purpose back to the tools.
We're predominantly a B2C ecommerce brand, and we've got 50+ stockists around Aus and NZ, with reps on the road growing that number monthly.
Natty Workwear is evolving - quickly, but in a way that's considered, sustainable and really exciting.
We're building a brand we're proud of, and as the business grows, so do all the moving parts behind the scenes.
That's where you come in.
We're looking for an Operations & Customer Experiencef Manager to take ownership of two pretty important parts of the business: making sure our customers are looked after, and making sure our warehouse runs like a well-oiled machine.
This is a permanent part time role (we're currently looking for someone to work every Monday, Wednesday and Friday at our Burleigh Heads HQ), with a genuine view to moving into full-time within the next 3-6 months as the business continues to grow.
We're looking for someone who is hungry for progression.If you've had experience in these areas, you're ambitious, switched-on and want to grow into a bigger role as Natty grows, there's plenty of room to do that here.
What you'll be doing
Keeping our customers happy
You'll take ownership of Natty's day-to-day customer service, making sure our customers get quick, helpful and genuinely good support.
That means:




Managing customer enquiries via email (and eventually chat)Solving problems rather than just passing them onHandling trickier customer issues and escalationsHelping us develop and improve our customer experience standards, scripts and workflowsKeeping an eye on the things customers are asking about and finding ways to make the experience better
You'll become one of the main people customers associate with Natty, so being friendly, clear and solutions-oriented is a must.
Making sure orders get out the door
Our warehouse isn't huge, but it is busy, and getting busier.
You'll oversee the day-to-day fulfilment of both B2C and B2B orders, making sure everything picked, packed and dispatched is accurate and out on time.
This includes:
Picking and packing B2C and B2B ordersEntering B2B purchase orders into Brandscope when requiredMaking sure all orders are fulfilled by the end of each shiftManaging returns, exchanges and warrantiesMaking sure returned stock is processed and back where it belongs each dayWorking with Australia Post, Aramex and other logistics partners
Keeping the warehouse under control
As we grow, so does the amount of stuff we have.
Stock, packaging, displays, samples, campaign products -it all needs a home.
You'll take ownership of keeping the warehouse organised, functional and easy to work in.
That includes:
Receiving incoming stock and getting it away promptlyKeeping stock locations organised and clearly managedMaintaining inventory accuracy and stock controlKeeping the warehouse clean, tidy and efficientPreparing products for photoshoots, sampling and trade eventsGetting everything back where it belongs afterwardsManaging product send-outs for content creators, including packing and presentationLooking at the way we're doing things and asking, "Is there a better way to do this?"
Making things better




This is where the role gets particularly interesting as Natty grows.
We want someone who can eventually look at the business as a whole and help us build systems that can handle where we're going, not just where we are today.
You'll work closely with the Directors to:
Build and improve our SOPs and workflowsKeep the Natty handbook up to dateIntroduce better ways of doing thingsHelp connect customer service, fulfilment and warehouse processes
You'll have a lot of visibility across the business, which means you'll also have a lot of opportunity to learn.
The person we're looking for
We're looking for someone with experience in ecommerce, customer service, warehouse operations, retail, logistics or similar.
What matters to us is that you're someone who:
Wants to learn and is genuinely hungry to progressTakes ownership and likes having a system and keeping things organisedCan switch between customer emails, warehouse tasks and bigger-picture projectsIs good at solving problems independentlyCommunicates clearly and is keen to voice suggestionsCan handle a growing business where things will change along the wayTakes pride in doing a job well
We're particularly interested in someone who sees this part-time role as the start of something bigger.
Our intention is for this position to move into full-time within 3-6 months, with the scope and responsibility of the role continuing to grow alongside the business.
What's next
Natty is in a period of fast, sustainable growth, and we're building the team around that.
We've got an experienced, motivated and inspiring network of people around us, and we're looking for the last piece of the puzzle in our current growth journey.
So if you're someone who is ambitious, curious and wants to keep progressing, you'll have the opportunity to grow your responsibilities, develop new skills and become a bigger part of the business over time.
Website:
Instagram: natty_workwear
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📌 Operations & Customer Experience Manager (Gold Coast)
🏢 Natty Workwear
📍 Gold Coast