Are you an experienced contact centre professional ready to take the next step into leadership?
We are seeking a motivated and supportiveAssistant Team Leaderto join our Client Service Centre in Moonee Ponds.
This is a hands-on, in-office position combining customer service responsibilities with day-to-day leadership support.
Working closely with the Team Leader and Contact Centre Manager, you will help guide the team, maintain service standards and ensure our clients receive a consistently positive experience.About the roleAs Assistant Team Leader, you will:Support the Team Leader with the daily operation of the Contact CentreProvide guidance, assistance and real-time support to consultantsHandle both inbound and outbound client callsAssist with managing call queues, workloads and daily prioritiesMonitor team performance and help consultants achieve service and productivity targetsProvide constructive coaching and feedbackAssist with escalated or complex client enquiriesPromote a positive, respectful and collaborative team environmentStep into the Team Leader role when requiredEnsure company procedures and service standards are consistently followedRotating roster Monday to Friday 8:30am to 7pm.




Saturday's until October 31st8:30am to 3pm.About youYou will be someone who:Has experience working in a contact centre or high-volume customer service environment andinterested in developing or continuing a career in leadershipCommunicates clearly, professionally and confidentlyEnjoys supporting and bringing out the best in othersCan provide feedback in a constructive and encouraging wayRemains calm and solutions-focused when handling challenging situationsIs comfortable working toward performance and service targetsCan effectively balance leadership responsibilities with taking inbound and making outbound callsIs reliable, organised and able to manage competing prioritiesContributes positively to team culturePrevious leadership, coaching or mentoring experience will be highly regarded.What we offerAn opportunity to develop your leadership capabilitiesOngoing support from experienced Contact Centre leadersA varied role combining customer service, coaching and team supportA collaborative and supportive working environmentThe opportunity to make a genuine contribution to the success of the team and the experience of our clientsThis is anin-office position based in Moonee PondsVictoria and is not offered as a remote or hybrid role.If you are a strong customer service skilled who enjoys helping others succeed and is ready to take the next step in your career, we would love to hear from you.
#J-*****-Ljbffr

📌 Assistant Team Leader - Contact Centre (Melbourne)
🏢 H&R Block
📍 Melbourne