Coolum | Full-Time | Make a Real Impact Every Day
A retirement village is more than a collection of homes. It is a community where people should feel welcomed, connected and confident that support is available when they need it.
From helping a new resident settle into village life to creating opportunities for connection and supporting residents and their families as their needs change, our Community Manager plays an important role throughout the resident journey.
With more than 60 years of service across aged care, community care, retirement communities and affordable housing, Sundale is committed to empowering Queenslanders to live their best lives, and that includes our team members.
We're seeking an experienced and community-minded leader to join our
Coolum retirement living community
, bringing people together, building trusted relationships and creating a vibrant and supportive experience for our residents.
Join Sundale as a Community Manager!
Coolum | Full-Time | Make a Real Impact Every Day
A retirement village is more than a collection of homes. It is a community where people should feel welcomed, connected and confident that support is available when they need it.
From helping a new resident settle into village life to creating opportunities for connection and supporting residents and their families as their needs change, our Community Manager plays an important role throughout the resident journey.
With more than 60 years of service across aged care, community care, retirement communities and affordable housing, Sundale is committed to empowering Queenslanders to live their best lives, and that includes our team members.
We're seeking an experienced and community-minded leader to join our
Coolum retirement living community
, bringing people together, building trusted relationships and creating a vibrant and supportive experience for our residents.
Why Sundale?
At Sundale, we live by our values:
Care
– Creating quality and meaningful experiences for everyone in the Sundale community
Connection
– Listening and responding to the needs of others
Creativity
– Finding better, innovative ways to do things and be part of our community
We offer a supportive, people-first workplace where your contribution truly matters.
About the Role
We are looking for a dedicated
Community Manager
to join our team in
Coolum
.
As Community Manager, you'll be a familiar and approachable presence within the village, building genuine relationships with residents and their families and helping create a community where people feel supported, included and at home.




You will lead resident engagement, community development, communication and customer experience while supporting effective village operations and compliance. Working closely with teams across Sundale, you will help deliver a coordinated, person-centred experience throughout each resident's journey.
You'll be there for the important moments, whether that is welcoming someone into their recent home, supporting a resident-led initiative, resolving a concern or helping a resident and their family navigate the next stage of their journey.
What You'll Do
Act as the primary point of contact for residents and their families, building trusted relationships through regular engagement and visibility within the village
Create a welcoming and inclusive environment that encourages residents to connect, participate and contribute to village life
Coordinate community activities, resident events, wellbeing initiatives and engagement programs
Support new residents through their orientation and transition into the community
Manage resident enquiries, concerns and complaints professionally and promptly
Coordinate resident meetings and support village committees
Oversee newsletters, notices and other resident communications
Work collaboratively with key internal teams to identify changing resident needs and facilitate appropriate referrals
Support residents and families through significant transitions, including accessing additional services or moving into residential aged care
Support prospective resident enquiries, village tours, resident entry and exit processes and occupancy outcomes
Build relationships with local community groups, volunteers and service providers
Maintain accurate village records and support compliance, audits, emergency planning and risk management activities
Assist with budget planning and monitoring for community activities
Contribute to village improvement initiatives, continuous improvement and organisational projects
Required Qualifications or Certificates
A minimum of five years' experience in retirement village management or a comparable leadership role
Experience within retirement living, aged care, community development, hospitality,



customer service or property management
Sound knowledge of the Retirement Villages Act, associated legislation, retirement living guidelines and relevant statutory requirements
Strong stakeholder engagement, relationship management, communication and conflict resolution skills
Demonstrated ability to manage competing priorities and multiple stakeholders within a complex service environment
Strong organisational, administrative and recordkeeping skills
Demonstrated experience creating and maintaining vibrant, connected communities
Ability to obtain a National Police Check
Willing to complete a Pre-employment medical assessment
Current Driver's Licence
Not-for-profit sector experience will be highly regarded
Sundale Values Its Team Members and Provides a Comprehensive Range of Benefits:
Competitive Salary
Additional 0.5% superannuation:
Above the Superannuation Guarantee
Salary Packaging:
Up to $15,900 tax-free + $2,650 for meals and entertainment
Generous Leave Entitlements:
5 weeks annual leave for full-time employees, prorated for part-time
Paid Parental Leave:
6 weeks for eligible full-time and prorated part-time team members
Exclusive Perks:
Discounts, financial tips and wellbeing resources via our Flare platform, including savings at 500+ major Australian brands across 9,000+ locations to help reduce everyday costs
Access to Car Salary Packaging:
Offering significant tax and running-cost savings
Private Health Discounts
EAP Support:
We're here for you! Access to confidential support services
Referral Bonus:
Score up to $300 for every successful referral!
Uniforms provided
Make a Real Difference Every Day
The difference you make may be seen in a new resident who quickly feels at home, a community event that brings neighbours together or a family that feels supported during an important transition.
Through your leadership, residents will have opportunities to remain connected, involved and independent, while knowing there is a trusted person available to listen, respond and coordinate support.
If you value purpose, teamwork and creating communities where people can live their best lives, we'd love to hear from you.
We Embrace Diversity
Sundale welcomes applicants from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally and linguistically diverse backgrounds, LGBTQIA+ individuals, and people of all ages.
We acknowledge the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
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📌 Community Manager (Queensland)
🏢 Sundale
📍 Queensland