Job Description
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Our client is a high-profile NSW statutory organisation delivering one of the state's most significant and time-critical public events.
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As part of a major technology program, we are seeking an experienced Technical Business Analyst to support the planning, configuration, testing and deployment of approximately 12,000 end-user devices, tablets and supporting technology across close to 100 sites.
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You will work closely with the Technical Delivery Lead, internal technology teams, suppliers and project stakeholders to ensure technical requirements are clearly defined, documented, tested and delivered within a highly time-critical environment.
Responsibilities n
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Elicit, analyse and document technical and functional requirements relating to end-user devices, tablets and supporting technology.
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Develop clear and structured BA artefacts, including requirements, specifications, process flows, dependency and risk documentation.
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Support the planning and coordination of a large-scale deployment of approximately 12,000 devices across multiple locations.
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Work with technical teams and suppliers to document device configuration, provisioning, deployment and support requirements.
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Support configuration, testing, validation and readiness activities ahead of deployment.
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Participate in technical workshops and translate discussions into clear, actionable requirements and documentation.
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Work closely with suppliers and vendors to clarify requirements, resolve issues and support delivery.
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Identify and manage risks, issues, assumptions and dependencies across multiple technology workstreams.
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Support go-live readiness and deployment activities within a fixed and highly time-critical delivery schedule.
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Work closely with the Technical Delivery Lead and broader program team to maintain delivery momentum.
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Skills and experience n
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Robust experience as a Technical Business Analyst within complex technology or implementation programs.
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Demonstrated experience supporting a large-scale technology deployment, device rollout, technology refresh, site rollout or go-live program.
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Practical experience working with end-user devices, tablets, laptops, mobile devices or other large-scale endpoint technology.
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Experience documenting and managing technical and functional requirements throughout a technology delivery lifecycle.
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Exposure to device configuration, provisioning, testing, deployment and operational readiness.
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Experience working directly with technical delivery teams, infrastructure teams, suppliers and technology vendors.
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Strong workshop facilitation, stakeholder engagement and communication skills.
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The ability to identify and manage technical risks, issues and dependencies.
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Experience working in complex, multi-workstream and deadline-driven environments.
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A proactive approach, with the ability to work independently and take ownership of deliverables.
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Highly desirable n
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Experience supporting deployments involving thousands of devices or multiple sites.
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Experience with technology or infrastructure rollouts involving geographically dispersed locations.
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Experience in election, government, emergency services, retail, banking, logistics, education or other large-scale operational environments.
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NICE CXone or other contact centre technology experience.
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Previous experience working within government or another highly governed environment.
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Contract details n
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Location:
Sydney
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Contract:
ASAP to 31 March ****
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Rate:
Up to $940+ per day + super
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Program:
Major NSW technology deployment
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Consultant: Sam Baidya
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Keywords: Technical Business Analyst, Device Deployment, Device Rollout, End User Computing, Technology Rollout, Technology Refresh, Infrastructure Deployment, Device Configuration, Provisioning, Testing, Go-Live, Operational Readiness, Technical Requirements, Supplier Management, Vendor Management, Technology Implementation
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📌 Technical Business Analyst (New South Wales)
🏢 AAR Consulting Group
📍 New South Wales