Job Description
We are currently seeking a passionate and motivated Customer Support Agent to join our dynamic Customer Support team!
Our Customer Support Agents liaise directly with our customers both over the phone and in writing, assisting them with their enquiries and various types of post-sales requests, ensuring everycustomerinteractionis at the heart of everything we do.
What are we looking for?
Experience ina customer service environment and the ability to provide customers with the highest levelof customer experience
Commitment to the delivery of exceptional customer service on all customer interactions
Excellent complaint and conflict handling skills
Highly empathetic with a professional phone manner
Excellent verbal and written communication skills
Able to work under high pressure and meet deadlines
Our Promise to Our People
We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work.
We recognise that our colleagues are the key to our success.
That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
Fantastic employee benefits including flexi days, flexible working, annual $**** travel/parking allowance & more.




State of the art building facilities including a dedicated & subsidised in office company café (weekly free lunch) & on-site gym
Health & well-being initiatives and programs
Opportunity to take part in in-house leadership & emotional intelligence workshops
Quarterly award functions and a grand annual conference to recognise our people
Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)
Who We Are
Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada.
Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp and Guardian.
We are the leading distributor of direct Insurance products in the Australian insurance market.
Since launching into the Financial Services sector in ****, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.
We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.
Location
Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.

📌 Customer Support Agent (New South Wales)
🏢 Greenstone Financial Services
📍 New South Wales