Job Type: Permanent position | Full time position
Job Description
Happy Travels | Byron Bay, NSW Full-Time | Digital Travel Sales $79,500 – $99,500
Super
Commissions & Bonuses
SALES
TRAVEL
DIGITAL
BIG ENERGY
Love travel?
Know how to sell?
Great at turning a conversation into a booking?
Happy Travels is looking for an experienced Travel Sales Consultant – Digital Sales & Mentoring to join our Digital Sales team in Byron Bay.
This is a hands-on travel sales role for someone who knows how to understand what a customer wants, build an incredible itinerary and convert enquiries into confirmed bookings.
You'll manage your own customer lead pipeline, consult with travellers across digital and telephone channels and sell accommodation, tours, transport, campervan hire and travel experiences across Australia, New Zealand, Fiji and beyond.
As an experienced member of the team, you'll also provide practical peer mentoring and sales support to new and existing Travel Consultants, sharing your product knowledge, sales experience and proven techniques.
THE ROLE As a Travel Sales Consultant – Digital Sales & Mentoring, you'll be responsible for:
Consulting with customers to understand their travel needs, interests, budgets and timeframes
Recommending destinations, accommodation, tours, transport, campervan hire and other travel products
Building tailored travel itineraries based on customer requirements, availability and budget
Explaining travel options, inclusions, pricing, booking conditions and relevant requirements
Converting customer enquiries and leads into confirmed bookings
Managing your own portfolio of customer leads from initial enquiry through to booking
Following up quotes, enquiries and customer decisions within required timeframes
Making and confirming bookings for tours, accommodation, transport, vehicle hire and other travel services
Preparing itineraries, booking confirmations and relevant customer documentation
Processing and accurately recording customer payments
Maintaining accurate customer, booking and pipeline information within our CRM and booking systems
Achieving individual sales, conversion,



response-time and customer-service expectations
Supporting customers with booking questions, changes and travel arrangements where required
PEER MENTORING & SALES SUPPORT As an experienced member of the Digital Sales team, you'll also:
Provide practical peer mentoring to new and less experienced Travel Consultants
Share travel-product knowledge, sales techniques and customer consultation skills
Support consultants with customer qualification, itinerary development, objection handling and converting enquiries into bookings
Provide practical assistance during customer interactions when required
Help recent starters become familiar with our products, systems, booking processes and customer journey
Share examples of successful customer conversations and sales techniques
Contribute practical examples, FAQs, product information and customer talk tracks to team resources
Identify recurring customer questions or sales challenges and provide feedback to the Digital Sales & Operations Manager
Participate in team briefings and share relevant travel-product and sales knowledge
This is a Travel Sales Consultant position with a peer mentoring component and does not carry formal people-management, performance-management, target-setting or team-performance accountability.
WHO WE'RE LOOKING FOR You'll ideally bring:
At least one year of highly relevant travel sales experience
Demonstrated experience in travel sales, travel consulting or a closely related customer-facing travel role
Strong knowledge of travel products, destinations, itinerary planning and booking processes
Proven ability to consult with customers, identify their needs and convert enquiries into bookings
Strong sales ability and confidence working towards individual sales and conversion targets
Experience managing an individual customer lead pipeline




Confidence using CRM, booking and digital customer communication systems
Strong written and verbal communication skills
Excellent follow-up and customer-service skills
High attention to detail and accuracy when managing bookings and customer information
The ability to share practical knowledge and support less experienced colleagues
Commercial awareness and a genuine drive to achieve results
You must have valid Australian work rights.
WHAT'S IN IT FOR YOU?
$79,500 – $99,500
super
Commissions and bonuses – perform well and be rewarded for it
Free travel experiences and famils – experience the products you're selling
Travel perks – exclusive discounts on tours, transport and accommodation
Sales development – continue building your skills in travel sales, customer conversion and digital sales
Career progression – opportunities to develop your career within a growing travel business
International environment – work with travellers and teammates from around the world
Byron Bay location – build your travel career from one of Australia's most iconic destinations ABOUT HAPPY TRAVELS Happy Travels has been helping travellers explore Australia and beyond since ****.
We create unforgettable travel experiences across Australia, New Zealand, Fiji and beyond – from East Coast adventures and Whitsundays sailing trips to K'gari, campervan journeys, accommodation and complete travel itineraries.
We're a social, energetic and ambitious team that loves travel, but we're also serious about sales, customer experience and developing great people.
If you're an experienced travel salesperson who can manage your own customers, close sales and share what you know with the people around you, we'd love to hear from you.
Bring your travel knowledge, sales experience and energy.
Let's see what you've got.
Benefits:
Employee discount
Employee mentoring program
Referral program
Work Location: In person – Byron Bay, NSW
Experience: Travel Consultant: 1 year
Work Location: In person
Experience:
Travel Consultant: 1 year
Work Location: In person
#J-*****-Ljbffr

📌 Online Travel Sales Consultant – Digital Sales & Mentoring (Byron Bay)
🏢 Happy Travels
📍 Byron Bay