Job Description
This is an opportunity to lead the clinic team at one of the most iconic beauty and wellness flagships in the country.
As Clinic Manager, you will be accountable for the overall performance, growth and operational efficiency of a well-established skin clinic, reporting to the Store Manager and working closely with senior leaders across retail, marketing and people functions.
Working alongside a highly experienced team in a fast-paced, high-profile environment, you will have genuine input into how the clinic evolves and grows.
Positive Company
You will be joining an established Australian beauty and wellness retailer with one of the most recognised flagship locations in the country, offering clinical skin treatments and consultations alongside an extensive range of beauty brands and services.
Built over more than 25 years around genuine care for its community, the business invests heavily in training, product knowledge and career development.
Leading the flagship clinic team means working alongside some of the most experienced clinicians and leaders in the business, with real scope to shape what comes next.
What You'll Own
Engaging and motivating your team to meet KPIs and uphold service standards
Driving success in your team through ongoing training, mentoring and feedback
Ensuring smooth and efficient clinic operations that underpin a seamless customer experience
Supporting and enabling your team to deliver an exceptional experience to every client
Driving efficiencies to achieve results and creating a positive team environment
Managing team performance, including ongoing feedback and career conversations
Coaching and developing your team to be experts in their field
Partnering with Marketing, Retail Operations and People & Education on business development
Building robust client relationships and feeding insights back to senior leadership
Who Thrives Here
Demonstrated leadership experience in a clinic, salon or retail environment
Dermal Diploma or Dermal Therapy/Dermal Science degree
Strong knowledge of advanced skin treatments such as microdermabrasion, peels, laser hair removal, skin needling and LED
A genuine passion for skincare and a track record of building high-performing teams
Robust business acumen and a solid understanding of retail services and sales
A background in dermal or beauty therapy is ideal but not essential
Well organised, confident and thriving in a busy, high-profile flagship environment
If you have been curious about roles such as Clinic Director, Spa Manager or Senior Dermal Therapist, we would love to hear from you.