Job Description
Moonee Valley City Council invites applications for the Customer Experience Resolution Officer to lead handling of complex customer complaints and escalations. The role focuses on fairness, timely resolutions, and driving service improvements across the organisation.
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You will partner with leaders and operational teams to investigate matters, provide specialist advice, and deliver insights to support continuous improvement and informed decision-making.
📌 Senior Customer Experience Resolution Lead (Hybrid) (Melbourne)
🏢 Mohawk Valley Community College
📍 Melbourne
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