Job Description
Responsible for administration and coordination of enquiries across online communication platforms. The role provides day-to-day support to the Sales team, ensuring online enquiries are managed promptly and accurately. It also involves accurate communication with the Inventory team to confirm; parts availability, identification of parts related issues, and ensure relevant information is communicated to the appropriate teams in a timely manner.
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Key responsibilities
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Respond to customer enquiries across email, social media, and web based platforms. Addressing customer concerns with tailored, effective solutions both digitally and in person.
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Process returns and warranty claims accurately and efficiently, following company guidelines.
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Evaluate and assess product faults and communicate claim outcomes to customers.
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Work with Inventory to resolve stock and product issues and identify warranty trends.
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Support the Sales Team with administrative tasks and high-volume requests.
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Take on other operational duties as needed.
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Experience and qualifications
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Proven background in the automotive parts industry, supported by a strong track record in sales and customer engagement.
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Proficient in business IT systems, with targeted expertise in Microsoft Excel and ERP software (Odoo preferred).
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Demonstrated history of achieving sales targets and driving revenue.
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Personal attributes
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High attention to detail across all operational tasks.
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Proven ability to work autonomously as well as collaborate effectively within a team environment.
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Strong time management skills with a demonstrated capacity to prioritize competing workloads.
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Self-motivated with strong personal initiative to set priorities, execute tasks, and achieve key objectives.
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Skilled active listener with robust analytical skills to accurately evaluate issues and deliver effective solutions.
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Excellent written, verbal, and interpersonal communication skills to clearly convey technical and product information.
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Adept at building and maintaining positive, cooperative relationships with internal colleagues and external stakeholders.
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About us
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Patrolapart and its subsidiary, Navarapart, began in **** as a family-owned business in Lilydale, Victoria, and have grown to become recognised brands within the 4WD industry. With experience in the four-wheel-drive industry dating back to ****, we specialise in Nissan Patrol and Nissan Navara parts, accessories and product development. Our team is passionate about 4WDs and combines extensive industry knowledge with a strong commitment to quality, honest service and doing the right thing for our customers. We are a growing business with a wide range of products, in-house expertise and operations spanning sales, e-commerce, product development, inventory and warehouse operations, servicing customers throughout Australia and internationally.

📌 Sales Administrator - Online (Melbourne)
🏢 Patrolapart
📍 Melbourne