Job Description
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About the Role
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CARe Automotive is looking for an experienced
Service Advisor
to join our brand-new repair centre in
Thornleigh,
opening in November ****. This is a key customer‐facing role, acting as the link between customers, Customer CARe, and the workshop to ensure a smooth, well‐coordinated repair journey.
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You'll play a hands‐on role in vehicle intake, customer communication, and repair coordination while supporting safety, quality, and production outcomes.
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About CARe Automotive
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CARe Automotive is a national automotive collision repair business delivering end‐to‐end repair solutions through a network of accredited repair centres. We partner with insurers, fleet providers, and customers to deliver safe, compliant, and high‐quality repair outcomes — with
Customer CARe at the centre of everything we do
.
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Key Responsibilities
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Customer Service
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Be a point of contact for CARe customers
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Accurately document customer concerns and vehicle condition
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Clearly explain repair processes, scope, and timeframes
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Maintain ongoing communication with customers and Customer CARe
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Handle customer concerns professionally and calmly
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Vehicle Intake & Coordination
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Complete tablet‐based check‐in and Digital Triage processes
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Capture accident, non‐accident, and pre‐existing damage
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Mark up vehicles and maintain accurate records in RPS
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Review jobs, action notes, and support production planning
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Coordinate rectifications, Out of Scope items, and quick‐fit work
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Administration, Safety & Compliance
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Maintain accurate documentation and system records
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Support continuous improvement and process compliance
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Follow all site safety rules, PPE requirements, and procedures
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Identify and escalate safety risks or incidents
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About You
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Essential
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Experience in an automotive repair or workshop environment
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Strong customer service and communication skills
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High attention to detail and organisational ability
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Understanding of vehicle repair processes
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Current driver's licence
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Desirable
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Certificate III in Panel or Paint
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Experience in a senior customer service or advisor role
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Knowledge of insurance or accident management environments
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Experience with RPS or similar repair management systems
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Why Join CARe Automotive?
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Work for a fast growing national repair network
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Customer‐focused culture with strong operational support
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Supportive team environment with explicit processes
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Competitive, above market salaries aligned to your skills and experience
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Clear pathways for career progression as we continue expanding across Australia & beyond
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Apply Now
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If you're passionate about delivering great customer experiences and have experience in automotive repair environments, we'd love to hear from you.
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Apply now via Seek
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📌 Service Advisor - Automotive Repair (Sydney)
🏢 Care Automotive Group Pty
📍 Sydney