Job Description
Customer service
representative/online
orders assistant
n
About the role We are seeking an enthusiastic and customer-focused Customer Service Representative / Online Orders Assistant to join our team at Artisan Ornaments' in Maribyrnong, Victoria.
n
This is a contract role with the opportunity to work in a dynamic and creative environment.
n
The role will commence on a full time basis in the first week of November until Christmas with hours ranging from ***** hours per week with some sporadic hours from the mid of October.
n
What you'll be doing
n
Providing excellent customer service by responding to inquiries, processing orders, and handling returns and exchanges in a timely and productive manner
n
Dealing with inbound & outbound calls
n
Assisting with the management of our online sales platform, including updating product information, processing orders, and tracking inventory
n
Communicating with customers via phone, email, and social media to ensure a positive and seamless experience
n
Collaborating with the broader team to identify and implement process improvements
n
Labelling parcels for shipments
n
packing and tracking outgoing parcels.
n
What we're looking for
n
Previous experience in a customer service or administrative role, preferably within a retail or e-commerce environment
n
Polite & friendly communication and interpersonal skills
n
Strong organisational and time management skills, with the ability to multitask and prioritise tasks effectively
n
A keen eye for detail and a commitment to accuracy
n
Availability Monday to Friday from the first week of November is a must.
n
About us Artisan Ornaments' is a leading retailer of high-quality, personalised Christmas Ornaments Our team of talented artists work together to create unique and inspiring designs that bring joy to homes around the world.