Job Description
About the Company
n
Join one of Australia's most trusted landlord insurance providers, with more than 30 years of experience supporting landlords and tenants nationwide.
n
With teams based in Melbourne and Perth, our client is passionate about delivering exceptional customer experiences through compassion, expertise and genuine care. Their five core values shape a professional, collaborative and supportive workplace where people are recognised for their contribution and encouraged to grow.
n
About the Opportunity
n
As an Enquiry Consultant, you'll be the first point of contact for customers, providing friendly, knowledgeable support and helping them navigate their insurance needs with confidence.
n
This is a customer-focused phone-based role where every conversation matters. You'll build genuine connections with landlords and tenants while providing guidance across a range of enquiries, including:
n
n
Quotes, renewals and new business applications
n
Policy enquiries and Certificates of Currency
n
Directing claim‐related enquiries to the appropriate team
n
Accurately recording customer interactions and maintaining customer records
n
n
No two days will be the same. You'll work in a dynamic setting influenced by seasonal trends and events such as natural disasters across Australia, ensuring customers receive timely, accurate and compassionate support.
n




You'll also play an important role in ensuring customers are well informed by following compliance requirements, underwriting guidelines and providing relevant disclosures.
n
What's On Offer
n
n
Competitive salary of $70,000 + super
n
Monday–Friday hours with no weekends required
n
Flexible working arrangements, including the option to work from home 1–2 days per week after probation
n
Convenient Burnley location with onsite car parking available (first come, first served)
n
A supportive, values‐led culture built on honesty, respect and teamwork
n
Career development opportunities, including pathways into leadership and other areas of the business
n
Employee‐focused benefits including Me Days, Purchased Leave, Body & Mind Allowance and Pet Care Leave
n
A Purposeful Partnerships Program providing opportunities to give back through community volunteering initiatives
n
n
About You
n
n
A genuine passion for customer service and supporting others
n
Strong communication and active listening skills
n
The ability to build rapport with a diverse range of customers
n
Excellent attention to detail and strong organisational skills
n
The ability to follow processes, procedures and compliance requirements
n
A positive, team‐focused attitude with the ability to build strong working relationships
n
Previous customer service, contact centre or insurance experience (highly regarded)
n
Availability to commence Monday 12 October (essential)
n

📌 Customer Service Consultant (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne