Job Description
This is a patient reception and customer service role in a medical practice. You will greet patients professionally, manage arrivals, registrations and check-ins, and answer patient enquiries in person, by phone and electronically while maintaining patient confidentiality and privacy at all times.
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Key responsibilities
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Greet patients professionally and courteously
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Manage patient arrivals, registrations and check-ins
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Answer patient enquiries in person, by phone and electronically
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Schedule, reschedule and cancel appointments
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Manage urgent, routine, follow-up and walk-in appointments
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Use the practice booking system effectively (e.g. Best Practice, HotDoc)
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Register recent patients and update existing patient information
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Process Medicare, private and other relevant payments




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Receive and manage incoming correspondence, referrals and medical reports
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Answer incoming calls promptly and professionally
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About you
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Maintain patient confidentiality and privacy at all times
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Follow Australian privacy and health-record requirements
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Protect passwords, computer systems and patient information
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Communicate effectively with doctors, nurses, Practice Manager and other staff
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Follow practice policies, procedures and workplace health and safety requirements
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Avoid providing clinical advice unless appropriately authorised and trained

📌 Medical Receptionist (Melbourne)
🏢 medihouse medical centre
📍 Melbourne