Job Description
Customer Experience Expert – 6 month Contract
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Shepparton O'Brien
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Job Description
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Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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Permanent Part‐Time | 20 hours per week 6‐month contract ending 23 March **** with the possibility of extension
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Pay: $***** per hour + superannuation.
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Join a trusted national brand where your customer service skills truly make an impact. Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration qualified who can hit the ground running and deliver exceptional service to our Automotive Glass customers.
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If you thrive in a fast‐paced environment, enjoy face‐to‐face interaction, and want a role with variety, this is the perfect opportunity.
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About the Role
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As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.
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Roster: Monday to Friday
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Hours: 10:00am–2:00pm - You'll also need to be comfortable working overtime and some Saturdays when required.
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Role Type: Permanent Part‐Time This is a 6‐month contract through to 23 March ****, with the possibility of longer‐term extension.
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You will be responsible for:
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Delivering warm, professional face‐to‐face customer service
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Selling of Vehicle Accessory Products
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Greeting customers and visitors with a positive, helpful attitude
n
Managing phone, email and in‐person enquiries
n
Supporting the Service Centre Manager with daily operations
n
Updating customers on repair lead times
n
Conducting basic repair inspections on vehicles
n
Educating customers on our full range of services
n
Scheduling repair bookings and managing workflow
n
Issuing invoices and raising job authorities
n
Resolving customer concerns and following up queries
n
n
About You
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We're looking for someone who brings professionalism, energy and initiative to the team.
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You will have:
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Strong customer service experience (face‐to‐face preferred)
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Excellent verbal and written communication skills
n
Professional presentation and a positive attitude
n
Ability to problem‐solve and create customer‐focused solutions
n
Strong time management and ability to prioritise in a busy environment
n
Intermediate–advanced Microsoft Office skills
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Administration experience supporting daily operations
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Comfortable with sales and confident in educating customers on additional services
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A current driver's licence (essential)
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Full Australian work rights (essential)
n
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Why Join Us?
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Supportive, collaborative team culture
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Opportunities for growth and development
n
Competitive hourly rate
n
Reward & Recognition programs
n
Work with a respected national brand
n
n
Customer Experience Expert – 6 month Contract
n
Shepparton O'Brien
n
Job Description
n
Are you wanting to work for an organisation that values their people,



invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
n
--
n
Permanent Part‐Time | 20 hours per week 6‐month contract ending 23 March **** with the possibility of extension
n
Pay: $***** per hour + superannuation.
n
Join a trusted national brand where your customer service skills truly make an impact. Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.
n
If you thrive in a fast‐paced environment, enjoy face‐to‐face interaction, and want a role with variety, this is the perfect opportunity.
n
About the Role
n
As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.
n
n
Roster: Monday to Friday
n
Hours: 10:00am–2:00pm - You'll also need to be comfortable working overtime and some Saturdays when required.
n
Role Type: Permanent Part‐Time This is a 6‐month contract through to 23 March ****, with the possibility of longer‐term extension.
n
n
You will be responsible for:
n
n
Delivering warm, professional face‐to‐face customer service
n
Selling of Vehicle Accessory Products
n
Greeting customers and visitors with a positive, helpful attitude
n
Managing phone, email and in‐person enquiries
n
Supporting the Service Centre Manager with daily operations
n
Updating customers on repair lead times
n
Conducting basic repair inspections on vehicles
n
Educating customers on our full range of services
n
Scheduling repair bookings and managing workflow
n
Issuing invoices and raising job authorities
n
Resolving customer concerns and following up queries
n
n
About You
n
We're looking for someone who brings professionalism, energy and initiative to the team.
n
You will have:
n
n
Strong customer service experience (face‐to‐face preferred)
n
Excellent verbal and written communication skills
n
Professional presentation and a positive attitude
n
Ability to problem‐solve and create customer‐focused solutions
n
Strong time management and ability to prioritise in a busy environment
n
Intermediate–advanced Microsoft Office skills
n
Administration experience supporting daily operations
n
Comfortable with sales and confident in educating customers on additional services
n
A current driver's licence (essential)
n
Full Australian work rights (essential)
n
n
Why Join Us?
n
n
Supportive, collaborative team culture
n
Opportunities for growth and development
n
Competitive hourly rate
n
Reward & Recognition programs
n




Work with a respected national brand
n
n
Customer Experience Expert – 6 month Contract
n
Shepparton O'Brien
n
Job Description
n
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
n
--
n
Permanent Part‐Time | 20 hours per week 6‐month contract ending 23 March **** with the possibility of extension
n
Pay: $***** per hour + superannuation.
n
Join a trusted national brand where your customer service skills truly make an impact. Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.
n
If you thrive in a fast‐paced environment, enjoy face‐to‐face interaction, and want a role with variety, this is the perfect opportunity.
n
About the Role
n
As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.
n
n
Roster: Monday to Friday
n
Hours: 10:00am–2:00pm - You'll also need to be comfortable working overtime and some Saturdays when required.
n
Role Type: Permanent Part‐Time This is a 6‐month contract through to 23 March ****, with the possibility of longer‐term extension.
n
n
You will be responsible for:
n
n
Delivering warm, professional face‐to‐face customer service
n
Selling of Vehicle Accessory Products
n
Greeting customers and visitors with a positive, helpful attitude
n
Managing phone, email and in‐person enquiries
n
Supporting the Service Centre Manager with daily operations
n
Updating customers on repair lead times
n
Conducting basic repair inspections on vehicles
n
Educating customers on our full range of services
n
Scheduling repair bookings and managing workflow
n
Issuing invoices and raising job authorities
n
Resolving customer concerns and following up queries
n
n
About You
n
We're looking for someone who brings professionalism, energy and initiative to the team.
n
You will have:
n
n
Strong customer service experience (face‐to‐face preferred)
n
Excellent verbal and written communication skills
n
Professional presentation and a positive attitude
n
Ability to problem‐solve and create customer‐focused solutions
n
Strong time management and ability to prioritise in a busy environment
n
Intermediate–advanced Microsoft Office skills
n
Administration experience supporting daily operations
n
Comfortable with sales and confident in educating customers on additional services
n
A current driver's licence (essential)
n
Full Australian work rights (essential)
n
n
Why Join Us?
n
n
Supportive, collaborative team culture
n
Opportunities for growth and development
n
Competitive hourly rate
n
Reward & Recognition programs
n
Work with a respected national brand
n
n
Reporting Job
n
Reason for reporting
n
Report sent. Thank you for your feedback.

📌 Service Advisor - Customer Experience Specialist (Shepparton)
🏢 McRae Motors
📍 Shepparton