Job Description
Are you a Hospitality professional with a passion for delivering exceptional guest experiences?
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MainStay Suites Mackay is seeking an enthusiastic and experienced Supervisor to lead our team and ensure seamless operations as well as looking after overnight management of the property.
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About the Property
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With its prime location and unwavering commitment to excellence, MainStay SuitesTM provides a welcoming and comfortable environment for guests.
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Our 97-room apartment style hotel with an experienced team provides long-term accommodation options for corporate travellers, families, those re-locating and project work.
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Your strong leadership skills and attention to detail will contribute to the smooth functioning of reception. You will play a key role being the face of the brand and leading a team dedicated to providing superior guest service.
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You will be collaborative in your approach and interested in developing and up-skilling team members.
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Key Responsibilities:
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Supervise the front desk team and ensure efficient and courteous service
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Oversee check-in and check-out procedures, reservations, and guest enquiries
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Train and mentor front desk staff to maintain high standards of professionalism and efficiency
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Collaborate with other departments to ensure seamless communication and resident satisfaction
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Assist in managing room inventory, rates, and occupancy levels
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Responsible for overnight management of the property, to assist guests when needed outside of business hours,
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Key Requirements:
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Proven experience in a front office or guest service role within the hospitality industry, preferably hotel accommodation
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Proficiency in hotel management systems and reservation software
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Solid leadership abilities and a proactive approach to problem-solving
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Qualification in management or leadership highly desirable.
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Exceptional communication, interpersonal, and organisational skills
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Dedication to delivering outstanding guest experiences and fostering a positive team environment
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This role may be required to work on weekends as per rostering and business needs. The position is paid hourly rates, penalties and loadings per the Hospitality Industry General Award ****. Live onsite accommodation is available.
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All candidates must have the right to work in Australia and can show suitable evidence on request.
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MainStay SuitesTM is an equal opportunity employer.

📌 Front Office Supervisor (North Mackay)
🏢 ESA Operations
📍 North Mackay