Quality, Risk and Compliance Manager - OperationsClassification: Social, Community, Home Care and Disability Services AwardSalary between $124,744 and $140,671 (pro rata) plus superannuation (based on skills and experience)Salary packaging to maximise your take-home pay4 weeks annual leave (pro-rata) plus 1 week Health and Wellbeing leaveFlexible working arrangements that support work-life balanceA supportive, collaborative workplace committed to wellbeing and continuous learningHelp build a safer, stronger and more accountable organisationAt UMFC, quality, safety and good governance are not simply compliance requirements; they are part of how we care for people and strengthen our communities.We are looking for an experienced Quality, Risk and Compliance Manager to lead our organisation wide approach to quality, risk, compliance, assurance and continuous improvement.About the opportunityReporting to the Executive Director Finance and Strategy, you will provide organisation-wide leadership and specialist advice across quality, risk, compliance, governance, assurance and continuous improvement.You will work closely with Executive, leaders and teams across UMFC to strengthen organisational capability and ensure our systems support protected, effective and high-quality services.You will:lead the development and continuous improvement of organisation-wide risk, quality, assurance and governance frameworksprovide trusted advice to Executive and leaders on complex and emerging risks, compliance obligations and governance matterslead policy, procedure and document governance, ensuring our systems are current, accessible and fit for purposecoordinate organisational audit, assurance, accreditation and compliance activitieslead improvement, transformation and assurance projects from planning through to implementationdevelop meaningful reporting, dashboards and performance measures that support informed decision-makingoversee incident, feedback and complaints reporting and identify systemic risks and opportunities for improvementsupport leaders and teams to understand risk,



strengthen controls and embed good practicedevelop organisational capability through practical guidance, training, resources and communicationcontribute to safeguarding and child-safe compliance monitoringpromote client, family and stakeholder participation in quality improvementestablish and lead UMFC's Quality Squadchampion a proactive culture of accountability, learning and continuous improvement.Importantly, this role is not about creating compliance for compliance's sake.
It is about making our systems work for our people and the communities we serve.About youYou are an experienced quality, risk, governance, compliance or assurance professional who can see both the big picture and the detail.
You bring strong technical knowledge, sound judgement and the ability to translate complex requirements into practical systems and processes that people can understand and use.You will ideally bring:relevant tertiary qualifications in risk management, governance, quality, business, project management, compliance or a related disciplinesignificant experience designing and improving organisation-wide quality, risk, governance, compliance or assurance frameworksexperience preparing organisations for accreditation, certification or regulatory auditsknowledge of contemporary risk and governance frameworks, including ISO *****, ISO *****, ISO ****, ISO ***** and ISO *****experience working with human services quality frameworks, safeguarding, client-centred practice, outcomes measurement and continuous improvementdemonstrated experience leading complex organisational projects and transformation initiativeshighly developed analytical, communication and stakeholder engagement skillsthe ability to influence,



coach and build capability at all levels of an organisationa genuine commitment to child safety, cultural inclusion and creating safe and respectful workplaces.This is an opportunity to join an organisation where your work has a direct connection to community impact.We are continuing to strengthen the way we work; embedding Sanctuary, building organisational capability and creating systems that support people to do their best work.You will have the opportunity to:influence organisation-wide systems and culturework alongside Executive and leaders on significant organisational prioritieslead meaningful quality, risk and improvement initiativescontribute to UMFC's ongoing Sanctuary journeyhelp create a culture where safety, accountability, learning and wellbeing are valuedwork with passionate people who care about the communities we servemake a tangible contribution to the quality and sustainability of UMFC's services.The relevant Position Description can be accessed via the UMFC Careers page by selecting the applicable vacancy.jobs/organisations/upper-murray-family-care/.
A Child Safe, Diverse and Inclusive WorkplaceUMFC is a Child Safe organisation and is committed to child safety.
We want children to be safe, happy, and empowered.
We support and respect all children as well as our staff and volunteers.
We are committed to the safety, participation, and empowerment of all children.We celebrate diversity and recognise that every person brings unique strengths, perspectives and experiences.
We are committed to fostering a culturally safe, inclusive and accessible workplace where everyone can thrive.We warmly welcome and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse communities, LGBTQIA+ people and individuals from all backgrounds and experiences.As an organisation that works alongside diverse communities, we value a workforce that reflects the people we serve and are committed to ensuring equitable opportunities for all.
#J-*****-Ljbffr

📌 Quality, Risk And Compliance Manager - Operations (Victoria)
🏢 Upper Murray Family Care
📍 Victoria