Job Description
n
We are seeking an experienced Service Management Consultant to lead service provider onboarding, offboarding and governance within a complex SIAM environment.
n
The role is based on-site in Canberra five days per week and requires an active NV1 clearance.
n
I know the organisation and its environment well and am looking for someone who can combine strong SIAM knowledge with practical provider governance, confident stakeholder engagement and a genuinely collaborative approach.
Responsibilities n
n
Lead the end-to-end onboarding and offboarding of service providers within the SIAM ecosystem.
n
Develop and maintain onboarding and offboarding plans, checklists, templates, readiness criteria and acceptance requirements.
n
Coordinate activities across service management, technology, security, commercial and operational teams.
n
Define and document provider responsibilities, service interfaces, dependencies and escalation pathways.
n
Integrate new providers into governance forums, reporting cycles, service management processes and supporting tools.
n
Conduct operational readiness reviews and manage risks, issues and dependencies before services transition into production.
n
Coordinate service handovers, knowledge transfer, access removal, asset management and the secure treatment of customer data.
n
Establish and maintain effective governance arrangements across the provider lifecycle.
n
Monitor compliance with SIAM processes,



policies, standards and agreed ways of working.
n
Prepare reports and insights for governance forums and senior stakeholders.
n
Address unclear ownership, non-compliance and provider underperformance constructively.
n
Identify opportunities to improve provider governance and the overall onboarding and offboarding experience.
n
Skills and experience n
n
Proven experience within SIAM, multi-supplier or complex service delivery environments.
n
Solid experience in provider onboarding, offboarding, service transition and supplier governance.
n
Experience working across infrastructure, cloud, applications, networks or security services.
n
Demonstrated experience implementing governance frameworks and improving service management processes.
n
Strong understanding of operational readiness, service continuity and provider lifecycle management.
n
Experience managing risks, issues and dependencies within a large organisation.
n
Excellent stakeholder engagement, relationship management and facilitation skills.
n
Ability to turn complex requirements into clear plans, actions and measurable outcomes.
n
Strong organisational skills and the ability to manage multiple providers and competing priorities.
n
A practical, detail-focused and service-oriented approach.
n
n
An active NV1 security clearance is mandatory.
n
#J-*****-Ljbffr

📌 Service Management Consultant - Siam Governance (Canberra)
🏢 Charterhouse
📍 Canberra