Job Description
Melbourne Automatic Gate Repairs – Thomastown VIC
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This is a receptionist, office administrator and customer service coordinator role for a growing garage door, gate and automation service business. This is much more than simply answering phones. You will become an important part of day-to-day operations and grow into the role.
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The position will initially commence on a casual basis for approximately three months while training is completed and suitability is assessed. For the right person, the intention is to progress into a permanent full time position with greater responsibility and opportunities as the business continues to grow.
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Key responsibilities
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Answering incoming calls professionally and confidently
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Booking and scheduling service calls, repairs and installations
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Allocating and coordinating jobs with technicians
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Managing calendars and appointments
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Following up customers, quotes, bookings and outstanding jobs
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Responding to emails, SMS and online enquiries
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Monitoring new leads and ensuring they are actioned quickly
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Customer service and complaint handling
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Data entry and maintaining accurate customer and job records
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Preparing quotes, invoices and general documentation
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About you
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Excellent spoken and written English
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Exceptional telephone and customer service skills
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Strong computer and typing skills
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Excellent organisation and attention to detail
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Ability to multitask in a busy service environment
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Confidence dealing with customers and tradespeople
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Initiative and problem-solving skills
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Reliability and punctuality
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Ability to work independently as well as within a team
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A willingness to learn and take on additional responsibilities
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