Administration Support OfficerLocation – Newcastle WestContract until 30 October **** | Possibility to extendWe're partnering with a large organisation to secure an experienced Administration Support Officer to provide high-quality administrative and customer support within a busy team.
This is a hands-on role suited to someone who is highly organised, customer-focused and comfortable working in a high-volume environment.
You'll support shared inbox management, customer enquiries, data entry, records management and a range of general administration activities.The RoleYou will provide a range of administrative support services, helping to ensure customers and stakeholders receive timely and professional assistance.
The role will involve managing enquiries, maintaining accurate information, preparing correspondence and providing general administrative support to the wider team.Key responsibilities include:Managing and allocating emails through shared inboxesActing as a point of contact for customer and stakeholder enquiriesProviding timely information and referring enquiries where appropriateUpdating and maintaining customer and stakeholder contact detailsUndertaking general administrative support including data entry and word processingPreparing correspondence,



meeting papers and minutesMaintaining accurate electronic and file recordsSupporting meetings and eventsCompleting routine administrative tasks in line with relevant policies and proceduresAssisting with projects and research as requiredManaging phone and email enquiries in a high-volume environmentHandling sensitive and complex enquiries with professionalism and discretionAbout YouPrevious experience in administration, customer service or a similar support roleStrong organisational and time management skillsConfident managing high volumes of phone and email enquiriesExcellent attention to detail and accurate data entry skillsStrong written and verbal communication skillsComfortable handling sensitive and confidential informationProfessional and customer-focused approachAbility to work independently and as part of a teamExperience working within a government or regulated environment is highly regardedThe DetailsLocation: Newcastle WestHours: Monday to Friday, 9:00am – 5:00pmWork arrangement: Fully office-based – no WFH optionThis is a outstanding opportunity to join a busy team and contribute to an important customer-focused function, while gaining valuable experience within a complex organisation.
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📌 Administration Support Officer (New South Wales)
🏢 Future You
📍 New South Wales