Experience Supervisor - Penguin Parade and NobbiesPhillip Island Nature Park Board of Management – Cowes VICFull time1d ago , from Phillip Island Nature Park Board of ManagementLocation******* Thompson Ave,Cowes, VIC, ****,AustraliaBase Pay$***** - $***** / HourJob CategoryAttractionsEmployee TypeFull TimeManage OthersYesContact informationContact Phone**********Contact ****** Supervisor - Penguin ParadeInternal Secondment OpportunityAs we prepare for our busy peak period, we're looking for an enthusiastic and capable team member to step into the Experience Supervisor secondment chance.Full time - Early October Until End of January ****Scale 5 - $***** per hour (Level 4 - New EA)7-day roster - set roster patternAbout YouWhether you already have leadership experience or are looking for the chance to develop your skills in a supportive environment, this role offers valuable hands‐on experience leading people, coordinating daily operations, and helping deliver exceptional visitor experiences.
Working alongside an experienced leadership team, you'll play an important role in supporting our people, visitors, and wildlife attractions during one of the most exciting times of the year.About the roleThe purpose of the role is to lead and supervise the Visitor Experience team, by supporting onsite staff and volunteers in the provision of an exceptional visitor experience.
Plan and manage the daily operations of the attraction, including staff, operations, Staff rosters, guest experience and overall site presentation.
Work with centralised departments to ensure the attraction is a must-see destination and provide leadership and direction to generate positive visitation growth and yield.




Undertake a primary role in Emergency Management functions at sites as required.Some of the key duties and responsibilities you will engage in include:Provide guidance and supervision of daily operations ensuring the provision of excellent customer service and the delivery of high-quality experiencesActively review and monitor visitor products and services, site presentation and safety on a regular basis and provide feedback and guidance to staff and managementAct as key liaison for site operations including trade partners & MICE groupsOversee daily operations and the provision of visitor services to ensure operational excellenceReport and manage operational issues and concerns in consultation with shift leads and Duty Manager (Penguin Parade only), and Attraction ManagerPrepare reports on attraction activities and performance, safety and visitor experienceConduct, coordinate and participate in site safety inspections and auditsLead end of operations and closure of attraction processesProvide clear and transparent direction, delegation of tasks and communications to Visitor Experience teamLead and support staff processes including performance development reviews, mentoring, and ongoing guidanceSummaryOur CommitmentThe Nature Parks is committed to fostering a safe and inclusive culture and is committed to reconciliation with Aboriginal and Torres Strait Islander Peoples.
We welcome applications from people with diverse skills & experience, including Aboriginal and Torres Strait Islander Peoples, people with disabilities, people that identify as LGBTIQ+, and people from culturally and linguistically diverse backgrounds.
We offer flexible work arrangements for our team including parents, carers, people with disabilities, people over 55 years old and employees impacted by family violence.The Nature Parks is a child safe environment.
Everyone at Nature Parks is responsible for the care and protection of children in accordance with our Child Protection and Safety Policy and Code of Conduct.
#J-*****-Ljbffr

📌 Experience Supervisor - Penguin Parade And Nobbies (Victoria)
🏢 Island Nature
📍 Victoria